Provide Tier 1 and Tier 2 IT support for employees, maintaining equipment, troubleshooting hardware and software, and coordinating with vendors and the IT Manager.
Responsibilities
Provide Tier 1 and Tier 2 support in person and remotely
Diagnose and troubleshoot hardware, software, connectivity, account and access issues
Escalate complex issues to IT Manager
Support Microsoft 365 and employee access
Prepare and configure computers and peripherals
Requirements
Relevant college diploma, degree or equivalent practical experience
Support engineering lifecycle of Air Traffic Management systems, including maintenance, installation, modification, testing and commissioning, while learning under supervision.
Compensation
Salary: £54,328.31 - £72,437.75
Responsibilities
Support engineering lifecycle of design, maintenance, modification, installation and support of ATM systems under supervision
Assist with problem investigation and basic rectification tasks
Provide support to project delivery activities including installation support, testing and commissioning
Assist in production and maintenance of technical documentation, records, reports and maintenance procedures
Support acceptance testing activities and contribute to test evidence and reporting
Requirements
Professional engineering qualification to Higher National Certificate (Level 4 or SQF Level 7) in Electronics, Telecommunications or Computer Science or other relevant Engineering discipline
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