The Customer Engagement (CE) division is a field-based group of technical experts who partner closely with customers to provide a comprehensive portfolio of KLA products that support yield improvement from R&D through high-volume production.
Responsibilities
Develop and implement product applications for existing KLA products to provide maximum value to the customer
Focus on projects related to product installation, customer education on product knowledge and usage capability
Perform product diagnosis and problem resolution
Interface with customer and KLA internal groups to verify that hardware and software problems have been resolved
Generate best known method documents, application notes and other applicable training materials
Provide technical support, maintenance, and installation services for Cath Lab and related imaging equipment.
Locations (2)
Jodhpur, Rajasthan, India
India
Responsibilities
Delivers technical support and maintenance services to customers, performing troubleshooting, repair, and installation of products and services with moderate independence
Documents service activities in detail, including diagnostics, resolutions, test procedures, and case status
Works under direct supervision, following established processes
Tracks and records customer interaction time, parts usage, and service outcomes in real-time
Prepares for service visits by diagnosing issues, organizing necessary parts, and formulating clear action plans
