Senior Software QA Engineer to drive comprehensive quality assurance for ModMed's cloud platform and services.
Responsibilities
Design, develop, and execute comprehensive test plans, test cases (manual and automated), and test strategies across functional and non-functional areas.
Develop, maintain, and enhance the automated testing framework using industry best practices.
Ensure deliverables meet the functional and non-functional criteria (e.g., performance, security), and drive changes proactively where outcomes are misaligned.
Align QA efforts with business objectives by collaborating closely with senior engineers, product managers, and cross-functional team members across geos.
Identify, document, and track defects, working closely with development teams for timely resolution.
Requirements
Bachelor's or Master's degree in Computer Science or a related field.
Partner with Development Directors, Product Management, and Support leadership to define and execute the technical supportability roadmap across Google Cloud's portfolio including automated deflection and self-service diagnostics.
Analyze fleet-wide incident telemetry and recurring customer failure modes to author technical proposals that influence Product Development roadmaps driving upstream improvements in API design, quota governance, error observability, and platform guardrails.
Understand customer issues, advocate for their needs with internal teams, including product and development teams, to find ways to deliver support and products.
Design and deploy internal diagnostic tools, SQL/telemetry pipelines, and AI-driven triage automations that eliminate manual development toil and accelerate root-cause identification across global support teams.
Lead production supportability reviews before launch sign-off.
Requirements
Bachelor's degree in Science, Technology, Engineering, Mathematics
Infrastructure Lead – Cloud Native ArchitectureNewOracle · Tokyo, Japan
Supportability Technical Lead, Billing, Google CloudGoogle · Waterloo, Canada+3 more
Infrastructure EngineerCharles Schwab Inc. · Southlake, US
Engineering Manager - MLOps & AnalyticsCanonical - Jobs · Remote