First point of contact for customers across phone, email, social media and chat, providing service and handling enquiries for consumer banking products.
Compensation
We offer a competitive salary and benefits package
Responsibilities
Provide one‑stop service to respond to product and service enquiries including placing securities trading orders, processing IPO applications and handling credit card and consumer banking product enquiries via phone, live chat, offline messaging and email
Drive a successful customer experience by assisting at varied skill levels to implement inbound cross‑buy initiatives proactively
Meet individual scorecard for call volume, availability, service level and customer satisfaction
Attract and retain customers by answering queries and providing suggestions that lead to short and long‑term success
Work collaboratively with teammates to solve customer issues quickly and efficiently
Requirements
Post secondary or above, preferably degree holder in any discipline
Senior Officer, Contact Centre (Licensed), Consumer Banking
Compensation
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
Responsibilities
Provide one-stop service to respond product and service enquiries including placing securities trading orders, processing initial public offerings applications and handling enquiries on credit cards and consumer banking products through phone, live chat, offline messaging and emails
Drive a successful customer experience by assisting at varied skill levels (from offline to online) to implement inbound cross-buy initiatives proactively
Meet individual scorecard for call volume, availability, service level and customer satisfaction
Attract and retain customers by answering queries and providing suggestions that lead to short and long-term success
Work collaboratively with teammates to solve customer issues as quickly and as efficiently as possible
Requirements
Post secondary or above, preferably degree holder in any disciplines
The Assistant Vice President in the Contact Centre manages customer engagement across phone, email, social media, and chat, providing service support for consumer banking products.
Compensation
competitive salary and benefits package
Responsibilities
Provide one-stop service to respond product and service enquiries including placing securities trading orders, processing initial public offerings applications and handling enquiries on credit cards and consumer banking products
Drive a successful customer experience by assisting to implement inbound cross-buy initiatives proactively
Meet individual scorecard for call volume, availability, service level and customer satisfaction
Work collaboratively with teammates to solve customer issues
Report customer complaints and escalate issues when necessary
Requirements
Post secondary or above
degree holder
Nice to have: Qualified to carry out Investment regulated activities (Types 1 and 4) under Securities and Futures Ordinance (SFO)
The role involves supporting senior bankers in originating, structuring, and executing IPO and corporate finance transactions, including managing execution and conducting financial analysis.
Compensation
We offer a competitive salary and benefits package
Responsibilities
Support senior bankers in originating, structuring and executing mandates in IPO and other corporate finance transactions
Manage day-to-day execution and actively participate in due diligence processes for various transactions
Conduct comprehensive financial analysis, in-depth industry research and robust valuation assessments for pitches and transactions
Assist in the preparation of financial models, compelling pitchbooks and presentation materials
Collaborate effectively with internal team members and coordinate seamlessly with external professional parties
Requirements
University degree in Business, Accounting, or Finance
Support client onboarding and account opening processes, maintain static data, verify system data, handle returned mail, ensure SLA compliance, assist in audit and regulatory reporting, respond to enquiries, support UAT.
Compensation
We offer a competitive salary and benefits package
Responsibilities
Support in client onboarding team on daily processing including account opening and static data maintenance
Review client documents/instruction and update the information to system as checker
Verify the system data against client document/instruction as checker
Returned mail handling
Ensure account opening and client static maintenance delivered within SLA
We offer a competitive salary and benefits package
Responsibilities
Provide one‑stop service to respond product and service enquiries including placing securities trading orders, processing initial public offerings applications and handling enquiries on credit cards and consumer banking products through phone, live chat, offline messaging and emails
Drive a successful customer experience by assisting at varied skill levels (from offline to online) to implement inbound cross‑buy initiatives proactively
Meet individual scorecard for call volume, availability, service level and customer satisfaction
Attract and retain customers by answering queries and providing suggestions that lead to short and long‑term success
Work collaboratively with teammates to solve customer issues as quickly and as efficiently as possible
Requirements
Post secondary or above, preferably degree holder in any disciplines
To maintain a high standard of communication and provide lateral services to other sections and maintain a good and friendly relationship with internal and external customers while managing serviced apartment operations.
Responsibilities
Maintain a high standard of communication and provide lateral services to other sections and maintain a good and friendly relationship with internal and external customers
Maintain effective coordination with other departments, such as Housekeeping and Technical Department for smooth operations
Carry out daily operations of serviced apartment to deliver premier services to guests
Answer all queries, provide accurate local information, resolve problems and complaints arising from guests
Perform daily administration, data entry works and reports