The Technical Customer Manager plays a pivotal part in Qualtrics' success by leading the design, delivery and ongoing success of customer’s experience programs, focused on driving measurable business impact.
Responsibilities
Own the success of a portfolio of customer accounts, serving as the primary technology advisor throughout the customer lifecycle
Monitor portfolio performance using customer health, adoption, maturity and value realisation to proactively manage risk and identify growth opportunities
Define strategy to expand program adoption and maturity across our customer accounts, driving Net ARR and portfolio performance
Partner with customers to provide expertise leading to the alignment of project goals and timely execution
Plan, monitor, and mitigate project risks while developing quality management plans aligned with business requirements
Requirements
Bachelor’s degree in science, technology, engineering, or business-related field
Lead the design, delivery and ongoing success of customer experience programs, acting as the primary technology trusted advisor for a portfolio of customers.
Compensation
For full-time positions, this pay range is for base per year; however, base pay offered within this range may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer.
Responsibilities
Own the success of a portfolio of customer accounts, serving as the primary technology advisor throughout the customer lifecycle
Monitor portfolio performance using customer health, adoption, maturity and value realisation to proactively manage risk and identify growth opportunities
Define strategy to expand program adoption and maturity across customer accounts, driving Net ARR and portfolio performance
Partner with customers to provide expertise leading to the alignment of project goals and timely execution
Plan, monitor, and mitigate project risks while developing quality management plans aligned with business requirements
Requirements
Bachelor’s degree in science, technology, engineering, or business-related field
The Technical Customer Manager plays a pivotal part in Qualtrics' success by leading the design, delivery and ongoing success of customer’s experience programs, focused on driving measurable business impact.
Compensation
Illinois Base Annual Pay Transparency Range
$73,500—$89,000 USD
Responsibilities
Own the success of a portfolio of customer accounts, serving as the primary technology advisor throughout the customer lifecycle
Monitor portfolio performance using customer health, adoption, maturity and value realisation to proactively manage risk and identify growth opportunities
Define strategy to expand program adoption and maturity across customer accounts, driving Net ARR and portfolio performance
Partner with customers to provide expertise leading to the alignment of project goals and timely execution
Plan, monitor, and mitigate project risks while developing quality management plans aligned with business requirements
Requirements
Bachelor’s degree in science, technology, engineering, or business-related field
The Technical Customer Manager plays a pivotal part in Qualtrics' success by leading the design, delivery and ongoing success of customer’s experience programs, focused on driving measurable business impact.
Compensation
Illinois Base Annual Pay Transparency Range
$121,500—$127,500 USD
Responsibilities
Own the success of a portfolio of customer accounts, serving as the primary technology advisor throughout the customer lifecycle
Monitor portfolio performance using customer health, adoption, maturity and value realisation to proactively manage risk and identify growth opportunities
Define strategy to expand program adoption and maturity across customer accounts, driving Net ARR and portfolio performance
Partner with customers to provide expertise leading to the alignment of project goals and timely execution
Plan, monitor, and mitigate project risks while developing quality management plans aligned with business requirements
Requirements
Bachelor’s degree in science, technology, engineering, or business-related field
Lead technical implementation and customer success for enterprise clients in the healthcare vertical, driving adoption, expansion, and value realization.
Responsibilities
Lead portfolio of customer accounts
Drive program adoption and expansion
Manage project teams for medium and large‑scale implementations
Monitor portfolio performance and identify growth opportunities
Collaborate cross‑functionally to support customer success
Requirements
Bachelor’s degree in science, technology, engineering, or business-related field
Senior Analyst, Technical Customer Manager - FSINewQualtrics · Provo, US