Own the end-to-end hardware repair lifecycle for the Starlink server fleet and its components, build telemetry, alerting, and automation, and coordinate with vendors and field technicians to keep the fleet healthy.
Pay Range:
Level 3: $190,000.00 - $270,000.00
- Own the end-to-end hardware repair lifecycle for the Starlink server fleet and its components (CPUs, memory, SSDs, NICs, optics, and power supplies): triage alerts, isolate failures to the component level, and drive safe removal from production, repair, validation, and return to service
- Manage vendor support cases and coordinate on-site work with data center remote hands and field technicians, including parts delivery, site access, and return of failed parts for warranty replacement or failure analysis
- Build the software and automation behind that path: hardware telemetry and alerting (BMC and Redfish exporters, node-level metrics, log collection), removal of manual steps from diagnostics, production drain and return, alert silencing, and post-repair validation, and component-level tracking from detection to recovery
- Define, measure, and report fleet hardware metrics, including Mean Time to Respond, Repair, and Recover (p50 and p90), backlog trends, and component failure rates, and publish regular status updates to stakeholders
- Write runbooks, methods of procedure (MOPs), and training material so NOC and field technicians can resolve common hardware incidents
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