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IT Support Specialist

Harmony Senior Services · Posted Oct 6, 2026

Roanoke, Virginia, United States
On-site
Full-time · Associate
2+ years

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The IT Support Specialist is responsible for providing Tier 1 and 2 help desk assistance and support related to computer systems, hardware, or software.

Compensation

401k + Fulltime & Part-time Benefits Packages

Responsibilities

Provide remote support and desk-side problem resolution support for users of computer software, hardware, and peripherals
Grant access, change, and re-set passwords
Learn all internal business applications and provide Tier 1 and 2 PC/Network support and general application support to a distributed user base
Serve as the initial point of contact for troubleshooting hardware/software, PC and printer problems
Identify, troubleshoot, resolve, and escalate issues related to desktop computer hardware, software, and related equipment installation and configuration including cell phones and CCTV systems

Requirements

Associate degree with two or more years direct experience; or equivalent combination of education and experience.
Bachelor's degree preferred
Nice to have: Relevant IT certifications

Skills

Tier 1 and 2 help desk assistance Windows Desktops

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