Lead and support technology and process transformation projects in finance, delivering deliverables, workshops, and quality assurance for clients and internal engagements.
Responsibilities
Participate in process and technology transformation projects within Finance
Support Transformation Senior Consultants and Transformation Managers in project delivery
Lead workshops and work streams for Target Operating Model and Process Design
Prepare final deliverables such as business requirement documents, solution documents, technical designs, benchmarking reports
Conduct quality assurance on deliverables and analyze data to develop improvement recommendations
Responsible for defining and driving the strategic vision, operational execution, and digital transformation of ModMed’s Customer Success Shared Services organization, overseeing CS Transformation & Operating Model Design, CS Technology & AI/Automation, Internal Enablement & Workforce Readiness, and the CS PMO.
Locations (3)
Florida, United States
Hyderabad, Telangana, India
United States
Responsibilities
Lead end-to-end customer operating model redesigns, workflow optimization, service innovation, process excellence, and M&A operational integrations across all Customer Success business units.
Direct enterprise CS tech stack governance and multi-year roadmap (Gainsight, SFDC, Genesys, WalkMe, LMS); pioneer AI, LLM, agent assist, predictive analytics, and RPA solutions to drive operational efficiency and support deflection.
Oversee the CS PMO to enforce disciplined program governance, resource coordination, release/product launch delivery, and continuous improvement initiatives across cross-functional projects.
Direct internal learning & development strategies, new hire onboarding, release & role readiness, leadership enablement, and enterprise change management communications to empower CS teams.
Partner closely with Product, Engineering, Support, Professional Services, and Marketing leaders to prioritize digital experience (DX) enhancements, align content roadmaps, and support major product launches.
Requirements
Bachelors Degree
Advanced Degree Preferred
Nice to have: PMP certification
Nice to have: Agile/Scrum certification
Nice to have: Lean Six Sigma Black Belt certification
