Real-time Management jobs

Director, 24/7 AI-Driven Command Center

Visa · Posted Nov 5, 2026

Open

Pasay, Philippines
10+ years

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Director, 24/7 AI-Driven Command Center

Visa · Posted Nov 5, 2026

Open

Pasay, Philippines
10+ years

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Senior Analyst - Workforce Management, Workplace Operations

Universal Orlando · Posted Nov 4, 2026

Open

Orlando, Florida, United States
On-site
Full-time · Senior
5+ years

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Provide strategic workforce planning and decision support for the global TechLine organization, a 24x7 customer-centric IT service desk supporting employees worldwide.

Responsibilities

Strategic workforce planning and decision support
Forecasting, capacity planning, scheduling, real-time management, and reporting
Workforce optimization across TechLine operations
Lead the full WFM lifecycle for a complex global support organization
Translate operational demand into staffing, labor-capacity, and resource investment recommendations

Requirements

Nice to have: ITIL principles
Nice to have: Power BI
Nice to have: Tableau

Skills

Workforce management Capacity planning Forecasting Scheduling Real-time management Reporting Advanced Excel

Sr. Manager, WFM Tools and Governance

Visa · Posted Nov 4, 2026

Open

Bogota, Colombia
On-site
Full-time · Manager
8+ years

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Responsible for establishing standards, controls, and technology foundation for Workforce Management, ensuring consistent WFM practices across lines of business and advancing tools, automation, and AI capabilities.

Responsibilities

Create, maintain, and govern WFM standard operating procedures, planning standards, authority matrices, and escalation protocols.
Establish audit and control routines that measure adherence to WFM standards; identify gaps and drive remediation to closure.
Own governance of the WFM skills matrix, FTE directory, and queue and skill inventory to improve accuracy, consistency, and operational flexibility.
Lead the WFM tools strategy and roadmap, balancing operational priorities, platform capabilities, risk, and scalability.
Manage WFM work intake, prioritization, requirements, testing, approval, implementation, and change communication.

Requirements

Bachelor’s Degree
Advanced Degree
Nice to have: 10+ years experience
Nice to have: Large Global Contact Center
Nice to have: Enterprise WFM Platforms

Skills

Workforce Management Workforce Technology Operations Governance