- Budapest, Budapest, Hungary +1 more
- Staff
- 5+ years
The Staff Engineer, Network is responsible for providing global operational support for enterprise voice, collaboration, contact center, emergency calling, network, wireless, access control, DDI, and IT service management capabilities. This role places primary emphasis on voice services while requiring sufficient breadth across Global Network Services to support service restoration, request fulfillment, approved changes, data accuracy, and stakeholder coordination.
Locations (2)
- Budapest, Budapest, Hungary
- Strykow, Poland
Responsibilities
- Provide Level I/II operational support, administration, troubleshooting, escalation, and request fulfillment for enterprise telephony, unified communications, contact center, voicemail, softphone, conferencing, CUCM, Unity, CER/E911, SIP services, session border controllers, gateways, carrier trunks, endpoints, call routing, dial plans, numbers, hunt groups, and related collaboration services.
- Maintain accurate E911 records, voice documentation, number inventories, runbooks, operating procedures, vendor escalation paths, and audit-ready service data.
- Monitor, troubleshoot, and support enterprise LAN, WAN, and SD-WAN services, including switching, routing, VLANs, QoS, internet connectivity, carrier circuits, redundancy, hardware health, utilization, latency, packet loss, and service availability.