Responsible for the administration, maintenance, and support of digital banking platforms and cash management services while ensuring operational controls.
Compensation
The anticipated hourly compensation for this role is $21.64-$26.44.
Responsibilities
Administer and support digital banking and cash management solutions, including online banking, online account opening, debit card services, ACH and wire services, remote deposit capture, fraud monitoring tools.
Complete customer and account maintenance, service enrollments, entitlement changes, user access updates, and other system administration tasks.
Serve as the primary contact for digital banking and online account opening issues.
Troubleshoot and resolve routine service issues.
Maintain accurate documentation, reporting, and records to support operational, audit, compliance, and risk management requirements.
Contact existing and prospective clients to provide consultative advice on the business cash conversion cycle, working capital management and internal processes to develop Payment business.
In collaboration with Business Banking Relationship Managers, manage relationships with existing clients to ensure proper servicing and structure of accounts and to expand existing business.
Conduct receivables and payables business operating cycle analyses for identified client and prospective client relationships.
Provide consultative and insightful feedback to clients.
Provide product/service recommendations to create process efficiencies and provide other business flow benefits to the client or prospect.
Synchronizes operations of the department’s Association Banking products, account opening and account revisions process; implements and monitors risk management policies related to Association/Treasury Management services; provides customer service for property management companies and associations; collaborates with branch personnel and business partners to achieve product implementation and training.
Responsibilities
Synchronizes operations of the department’s Association Banking products, account opening and account revisions process
Assists clients with Treasury Management and Association Banking product delivery and paperwork
Coordinates association transitions to include the movement of services
Manages the implementation and monitoring of risk management policies related to Association/Treasury Management services
Handles phone calls, emails and tickets from clients and bank employees
The Technical Sales Consultant is responsible for the implementation, configuration, and onboarding of commercial digital banking and treasury management solutions. Acting as the technical liaison between Sales, Operations, and the customer, this role ensures banking services are accurately configured, implemented, documented, and supported throughout the onboarding process.
Compensation
The annual salary range for the Technical Sales Consultant is $65,000 - $100,000 per year.
Responsibilities
Manage end-to-end implementation of commercial digital banking and treasury management services from intake through customer training and transition to ongoing support.
Configure and maintain commercial banking solutions, including: Q2 Business Online Banking, ACH Services and ACH IDs (FIS), Positive Pay, Wire Transfer Services, Cash Consolidator, ICS (Insured Cash Sweep), Remote Deposit Capture (RDC), Account Sweep Services, and ZEscrow.
Configure user access, entitlements, approval workflows, transaction limits, and account relationships in accordance with customer requirements and bank policies.
Coordinate implementation activities with internal business partners to ensure timely and accurate service delivery.
Conduct customer onboarding and training sessions, ensuring users understand system functionality and treasury management workflows.
Requirements
Bachelor’s degree in Business, Finance, Information Systems, or a related field
Provides advanced operational and client support to the Business and Community Banking team, focusing on customer service and cash management (treasury) functions.
Compensation
Targeted Salary Range- $57,100 - $72,000
Responsibilities
Serves as a primary point of contact for business members, delivering exceptional customer service and resolving complex inquiries and requests
Supports and administers cash management (treasury) services, including onboarding, maintenance, and troubleshooting of products such as ACH, wires, remote deposit capture, and online banking
Manages and maintains cash management vendor relationships, coordinating issue resolution, escalations, and service enhancements
Partners with business banking officers to support client onboarding and ensure a seamless client experience across deposit and treasury products
Opens and maintains business deposit accounts, ensuring accuracy and compliance with internal policies and regulatory requirements
A relationship-building role acting as the branch heartbeat, blending hospitality service with digital innovation to help clients navigate banking tools and reach financial goals.
Compensation
Coppell, TX: $43,680 - $43,680 for Branch Ambassador. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Responsibilities
Execute high-volume cash transactions including deposits, withdrawals, and complex negotiable instrument processing
Maintain compliance with all security, audit, BSA/AML, and federal regulatory standards
Educate clients on leveraging mobile banking, remote deposit capture, and contactless payments
Identify personal or business goals and pair them with digital tools or banking solutions
Greet customers and ensure a warm community-focused environment
Requirements
High School Diploma
GED
Equivalent Certification
Nice to have: Associate’s degree
Nice to have: 2+ years of Retail or Customer-facing experience
Estimated starting salary is $46,251-$55,000/Annually.
Responsibilities
Provide exceptional service to customers that contact the bank by telephone, e-mail, and chat by providing personal assistance on their accounts, bank products, and services.
Promote the use of Digital Banking products by instructing customers on how to use the service and features that best meet their needs.
Ensure that customers have access to their account(s) by processing Online Banking registrations, Bill Pay registrations, and Secure form requests.
Assist customers that have difficulty accessing Digital Banking Services by analyzing the customers issue and providing a solution while also performing required security procedures to authenticate customer identity.
Provide support to customers and bank staff regarding electronic products and services; including but not limited to, online banking, mobile banking, Zelle, remote deposit capture, bill pay and e-statements.
Deliver high-touch onboarding, implementation, maintenance, and advanced service support for Business Banking and Commercial clients with complex treasury needs.
Responsibilities
Manage end‑to‑end onboarding, implementation, and product maintenance for Business Banking and Commercial clients
Serve as onboarding coordinator and project manager for implementations supporting multi‑entity structures, centralized treasury models, and specialty industry requirements
Review and validate entitlement structures, user roles, dual controls, ACH and wire limits, and approval workflows
Review and validate treasury management agreements and internal onboarding forms
Coordinate implementation activities including ACH files, Positive Pay, BAI reporting, standing transfer orders, and transmissions
Requirements
Bachelor’s Degree
Nice to have: experience supporting both Business Banking and Commercial Banking client portfolios
Nice to have: familiarity with NACHA rules
Nice to have: experience with advanced treasury services
Nice to have: demonstrated ability to collaborate across functions
Digital Banking & Cash Management SpecialistNewFranklin Savings Bank · Farmington, US
Association Banking SpecialistSouth State Bank · Remote, US
Digital Banking ManagerGenoaBank · Genoa, US
Technical Sales ConsultantNorthern Bank · Woburn, US