Performs multi-dimensional complex administrative tasks that require self direction, creativity, and independent and discretionary judgment to meet the needs of the manager.
Responsibilities
Provide efficient, accurate, and timely administrative support
Create and prepare reports and correspondence using advanced PC skills
Prepare summaries and analyses of information including consolidation of input from reporting units
Coordinate completion of projects and information gathering activities of reporting areas
Screen correspondence and visitors, schedule appointments, organize meetings, and make travel arrangements
Responsible for scheduling, intraday monitoring, and performance reporting to meet operational demand and labor cost targets in a contact center environment.
Responsibilities
Design fair, compliant schedules maximizing coverage and efficiency
Act quickly on live signals to protect SLAs and productivity
Package insights into clear narratives for operators and executives
Contribute to tool/process rollouts
Monitor real-time ACD work state of agents, schedule and break adherence
Requirements
Bachelor’s degree in Business, Operations, Statistics, or related field
Manage and coordinate all aspects of quality assurance activities across multiple sites, ensuring compliance with regulatory standards and continuous improvement.
Compensation
The Area QA Manager role has a national salary range of $85,000- $150,000.
Responsibilities
Manage and coordinate all aspects of quality assurance activities with various levels of risk and complexity across multiple sites
Confirm requests for quality support from the site and communicate policies and procedures
Act as expert regarding selected governmental regulations for the site(s)
Proactive liaison with customer for quality assurance across site(s)
Lead a defined group of Quality Assurance resources and key initiatives
Requirements
Bachelor's Degree or equivalent 4 years work experience
Nice to have: Certification related to quality control (RAC, Six-Sigma)
The base salary range for this job is: New York City, Boston, and Washington DC Metro Areas, Washington State, and Southern California offices – $92,900 to $153,900; Bay Area California offices – $96,000 to $160,500; All other offices locations in the US, including Sacramento – $77,500 to $140,900
Responsibilities
Identify potential threats and vulnerabilities to operational environments
Execute advanced penetration testing and red team activities
Validate and exploit complex attack paths
Perform manual validation of vulnerabilities identified through automated scanning
Correlate findings across network, application, cloud, and identity attack vectors
Requirements
Bachelor's Degree
Nice to have: Offensive Security Certified Professional (OSCP)
Nice to have: GIAC Penetration Tester (GPEN)
Nice to have: Equivalent industry-recognized certification
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