The Front Desk Supervisor oversees daily front desk operations to ensure exceptional guest service throughout the guest journey, including check-in, the duration of the stay, and checkout. This role supports revenue and occupancy goals by promoting available services, maintaining rate and reservation accuracy, and ensuring adherence to established operating standards.
Compensation
$22.00 - $25.00 Hourly
Responsibilities
Welcome guests promptly and professionally, providing attentive, courteous, and personalized service throughout their stay.
Process guest check-ins and checkouts accurately and efficiently while ensuring compliance with established procedures.
Respond to guest questions and requests regarding property amenities, services, hours of operation, restaurants, transportation, entertainment, and local attractions.
Address guest concerns proactively, identify appropriate solutions, and escalate issues when necessary to support guest satisfaction.
Coordinate the logging, handling, and delivery of guest packages, mail, and messages to guest rooms and meeting rooms.
We are looking for organized and customer-focused individuals to join our team as a Remote Travel Booking Specialist supporting hotel and resort reservations.
Responsibilities
Support clients in identifying hotel and resort options that match their travel preferences
Manage reservation requests and assist with confirming accommodations
Provide clear and timely communication regarding availability, amenities, and booking details
Verify travel information including dates, guest details, and special requests
Seasonal full-time host for the Notch8 Speakeasy at Fairmont Hotel Vancouver, responsible for guest arrival, reservations, seating, and overall guest experience.
Compensation
Competitive hourly pay starting at $26.75, increasing to the full rate of $33.44 upon successful completion of three (3) months of employment
Responsibilities
Provide a warm, professional, and personalized welcome to guests arriving at our seasonal Notch8 Speakeasy
Manage guest arrivals, reservations, and seating arrangements in accordance with established procedures
Coordinate seating and table availability with the service team to maintain an efficient and comfortable guest flow
Respond to guest inquiries regarding the Speakeasy concept, menu offerings, and hotel facilities
Maintain accurate reservation information and communicate special requests or occasions to the appropriate team members
One complimentary meal per shift in our staff cafeteria
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like Mental Health, Orthodontics, Fertility Drugs and Gender Affimation for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Company Description
Who We Are:
Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.
Job Description
Join the Fairmont Banff Springs Golf Course team and help create memorable experiences for our guests in the stunning backdrop of Banff's natural beauty. As a member of our Golf Operations team, you will play a vital role in ensuring our guests have a seamless and enjoyable golfing experience.
Open Positions:
Golf Retail Manager
Golf Guest Service Manager
Reservations Supervisor
Guest Services Supervisor
Successful applicants will be matched to available positions based on previous relevant work experience, area of studies and the Golf Course operational requirements.
Preference will be given to those that are able to commit for the full season, April 8 to October 15, 2026.
Rate of pay is dependent on the positions and will be discussed in the interview.
What you will be doing:
Reporting structure is dependent on the position, such as the Golf Retail Manager, Golf Guest Services Manager, Golf Group & Revenue Manager or Golf Operations Manager.
Each position has specific job duties and qualifications that will be discussed with successful applicants during the interview process.
Golf Retail Manager/ Assistant Golf Retail Manager - oversees the daily operations of the Golf Retail department, ensuring an exceptional guest experience through effective leadership, inventory management, and staff training. They serve as a key liaison between teams, driving efficiency, maintaining retail standards, and resolving issues to support seamless retail and golf operations.
Golf Retail Supervisor - works closely with the Golf Retail Manager to oversee the daily operations of the Golf Retail department, providing hands-on leadership, colleague training, and operational support to ensure an exceptional guest and member experience. The role is responsible for maintaining retail standards, coordinating daily activities, supporting inventory and rental operations, and ensuring efficient service delivery while contributing to the overall success of the Golf Division.
Golf Guest Service Assistant Manager - oversees the daily flow of golf operations, ensuring a memorable guest experience through effective leadership, on-course service, and seamless coordination of carts, range, and play pace. They lead staff training, manage guest interactions, and uphold service and safety standards across all guest service touchpoints.
Guest Services Supervisor - leads daily guest service operations, ensuring exceptional on-course experiences through effective team coordination, service standards, and event support. They oversee guest flow, maintain operational readiness, and resolve issues while fostering a high-performance and guest-focused environment.
Reservations Supervisor-leads the Reservations Team in delivering seamless booking experiences, managing VIP guests, and overseeing group and package reservations with exceptional service. They coordinate communication across departments, handle guest feedback, and ensure reservation processes and systems run smoothly to exceed guest expectations.
Qualifications
Your experience and skills include:
Valid Class 5 Drivers License
Able to work flexible hours (early morning, evening and occasional split shifts)
Ability to work well within both a team setting and an independent setting with limited supervision
Previous experience in a similar role in the golf busines
Business Degree or Diploma in a recognized Professional Golf Management program is an asset.
Interest in becoming or have already entered the CPGA Apprentice or Candidate program
Proficient in computer skills (reservation and POS systems)
Solutions-orientated, strong interpersonal skills and problem solving techniques
Highly motivated, career-minded team player who is guest driven with a passion to continually exceed expectations and anticipate needs
Proactive with a demonstrated eye for detail and the ability to manage multiple functions
Retail Opportunities - Previous retail and/or merchandising experience is an asset
Additional Information
Job Perks & Benefits:
Subsidized staff accommodation provided on-site for full time status employees
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!
We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com
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