Provide customer service functions related to airport and passenger operations, including reservations, ticketing, baggage handling, and compliance with security protocols.
Compensation
Pay: $18.00 per hour.- An additional dollar for bilingual Cantonese speakers
Responsibilities
Make reservations, issue tickets and itineraries, and compute fares for passengers.
Handle baggage check-in, collect excess baggage charges, and provide general travel information.
Assist passengers at boarding gates, including checking ticket validity and processing boarding procedures.
Manage arrangements for passengers holding reservations, standby travelers, and their luggage.
Determine flight close-out times and complete necessary flight documentation for accuracy.
Requirements
High school diploma or GED equivalent
Nice to have: previous airport or airline experience
Serve as a welcoming and reliable point of contact for guests and owners at Frontgate | Avon, managing check‑ins, reservations, and daily front desk operations.
Compensation
$23-25/hour, depending on experience; sign on bonus paid half after 30 days and half after 60 days from date of hire.
Responsibilities
Welcome guests and owners, manage check‑ins and check‑outs, and handle reservations with professionalism and attention to detail
Respond to guest questions, requests, and concerns promptly, working to resolve issues and deliver a positive experience
Coordinate with housekeeping and maintenance to communicate needs and ensure timely follow‑through on guest and owner requests
Manage incoming and outgoing mail and packages, along with administrative duties such as filing, data entry, and record‑keeping
Keep the front desk area clean, organized, and ready to support daily operations
The role involves optimizing and maintaining hotel distribution systems to realize revenue potential across channels, managing booking system interfaces, and overseeing online reputation.
Compensation
opening bonus, mobility allowance, talent scouting, semi-annual special payments
Responsibilities
optimize and maintain our hotel distribution systems to fully realize revenue potential across all connected channels
keep our booking system interfaces running smoothly by monitoring performance and working closely with our system providers
maximize content scores and enhance Ruby Hotels’ visibility by managing and optimizing platforms such as Concerto HCM and Leonardo
drive our online reputation by taking ownership of IHG's reputation management platform Medallia and the AI response tool MARA
respond to international online guest reviews in line with Ruby and IHG quality standards and KPIs
Front Desk Agent responsible for guest check‑in/out, reservations, cash handling, and front office operations at Doubletree Phoenix Midtown.
Responsibilities
Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
Assist in pre‑registration and blocking of reservations when necessary.
Promptly, accurately and efficiently know how and where to post all charges.
Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
Exceptional guest service providers assist guests through the reservation and check-in processes, providing a friendly demeanor and helpful attitude throughout their stay.
Responsibilities
Efficiently and professionally operate all front desk and guest service station features
Take reservations, check guests in and out of their stay
Handle site charges or rental fees with guests
Address guest issues or concerns
Deliver impactful guest interactions from phone handling to face-to-face interactions
Requirements
High school diploma or GED equivalent
Nice to have: enthusiastic demeanor
Nice to have: ability to work in high-stress situations
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