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1–2 jobs· newest first

Senior Team Lead – Customer Care
Maxwood Furniture · Charleston, US+1 more
On-site · Full-time · Senior
Operations Manager – Customer Experience & E-commerce
Lumimeds · Remote, Latin America+1 more
Remote · Full-time · Manager

+10K new in the last hour

Senior Team Lead – Customer Care

Maxwood Furniture · Posted Nov 6, 2026

Charleston, South Carolina, United States +1 more
On-site
Full-time · Senior
4+ years

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Lead and coach the on-site Customer Care team while partnering with remote BPO partners to ensure high service quality and efficient operations.

Locations (2)

Charleston, South Carolina, United States
South Carolina, United States

Responsibilities

Provide daily leadership, coaching, and performance guidance to on-site Customer Care team and remote BPO partners
Conduct regular one-on-ones, quality reviews, and coaching sessions
Support onboarding, training, and development of new hires, including seasonal team members
Monitor ticket volume, backlog, response times, and resolution metrics, adjusting workloads and coverage to maintain service levels
Coordinate support coverage during peak seasons, product launches, and other high-volume periods

Requirements

Nice to have: eCommerce
Nice to have: furniture
Nice to have: home goods
Nice to have: returns
Nice to have: replacement parts

Skills

customer support team leadership coaching customer de-escalation CSAT first response time resolution time backlog management Gorgias BPO collaboration modern customer support platforms

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Operations Manager – Customer Experience & E-commerce

Lumimeds · Posted Jul 14, 2026

Remote, Latin America +1 more
Remote
Full-time · Manager
3+ years

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Own and continuously improve the customer journey across our growing digital healthcare business, leading Customer Experience operations and e-commerce lifecycle.

Locations (2)

Latin America
United States

Responsibilities

Own day-to-day performance of Customer Experience function across phone, chat, email and other support channels
Lead, coach and develop Customer Experience representatives and team leads
Ensure appropriate staffing, scheduling, coverage and escalation processes
Maintain high standards for response times, resolution quality, accuracy and overall customer satisfaction
Serve as senior escalation point for complex customer and patient issues

Requirements

Nice to have: Telehealth
Nice to have: Healthcare
Nice to have: Wellness
Nice to have: Pharmacy
Nice to have: Subscription Models

Skills

Customer Experience Operations E-commerce Operations Fulfillment Payments Order Management Shipping Refunds Cancellations Analytics KPIs CSAT SLA Response Time Resolution Time Staffing Scheduling Escalation Processes Automation AI Tools CRM Customer Support E-commerce Platforms Automation Tools

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