Customer Service Representative (Retail/Ecommerce) | Hybrid | Dayshift
ZigZag Careers · Posted Nov 11, 2026
- Hybrid
- 2–4 years
Responsible for managing customer interactions and ensuring exceptional service across multiple channels for a retail/ecommerce business.
Responsibilities
- Handle daily customer inquiries via email, website, and live chat
- Maintain ticket targets and meet SLAs
- Assist in resolving complaints with team leads
- Collaborate with Warehouse Team for order issues
- Monitor returns, exchanges, and voids