Investigate transaction monitoring alerts, analyze customer and transaction activity, identify potential financial crime risk, and manage escalation within a global digital payments company.
Locations (2)
Sunnyvale, California, United States
New York, New York, United States
Responsibilities
Review and investigate TM alerts according to internal procedures, SLAs, and AML requirements
Analyze transaction patterns, customer profiles, account activity, and counterparties to judge whether activity fits expected behavior
Identify red flags, suspicious patterns, and unusual activity that needs further review
Document investigation steps, evidence, rationale, and conclusions clearly
Escalate potentially suspicious or higher-risk cases to the right teams
Requirements
Bachelor’s or advanced degree in Accounting, Finance, Law, or a related field, or equivalent experience
This is a senior individual contributor role for an investigator who thrives in the hardest, least defined problems in fraud. You will own fraud incident response from detection to postmortem across first-party and third-party fraud, write the memos and responses that our partners and auditors rely on, and be the operational voice of Fraud Operations in partner-bank conversations.
Locations (4)
San Francisco, California, United States
New York, New York, United States
Portland, Oregon, United States
United States
Compensation
Our target new hire base salary ranges for this role are the following:
US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area:
$154,200—$192,800 USD
US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area:
$138,800—$173,500 USD
Senior Manager, Quality Assurance Ops Excellence and Resiliency
Build and lead the process improvement, operational resilience, and AI transformation capabilities for Last Mile Delivery Risk Operations.
Compensation
The annual salary range for this position is $90,000.00 - $180,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include : Stock
Responsibilities
Build the Ops Excellence and Resiliency capability for Risk Operations
Translate findings from Monitoring & Assurance, Risk Intelligence, root cause analysis, incidents, and operational performance into a prioritized portfolio of process, resilience, automation, and AI transformation opportunities
Lead end-to-end process redesign by applying a TPM/process driven mindset to simplify, standardize, and optimize Risk Operations workflows
Build an operational resilience model by identifying critical processes, dependencies, single points of failure, technology and data vulnerabilities, and contingency needs
Develop dependency maps, contingency playbooks, and operational readiness practices in partnership with process owners
Requirements
Bachelor’s degree in Business, Communications, Education, Engineering, or related field
Nice to have: last-mile delivery
Nice to have: gig economy
Nice to have: marketplaces
Nice to have: trust & safety
Skills
Senior Security Technical Program Manager, Fraud & Abuse
Coordinate and own cross‑functional fraud and abuse prevention workstreams for GitLab’s Trust and Safety team.
Locations (2)
Canada
United States
Compensation
The base salary range for this role’s listed level is currently for residents of the United States only. United States Salary Range $139,200—$190,000 USD
Responsibilities
Be the connection between T&S, Engineering, Product, Legal, Finance and other teams to build, track, and drive cross‑functional fraud and abuse mitigation through to completion.
Turn abuse and fraud trends into proposed defense measures and work with stakeholders to gain buy‑in, and drive projects to completion through cross‑functional leadership.
Leverage AI to build early identification and triage of fraud and abuse risks across GitLab.
Partner with Finance and Billing on fraud prevention controls, including payment fraud, chargebacks, and account verification.
Define metrics for abuse and fraud exposure, and report program status, costs, and outcomes to security and business leadership.
Operational Risk Specialist
Nestle Operational Services Worldwide SA · Posted Nov 5, 2026
Responsible for delivering end‑to‑end risk and insurance operations for assigned markets, ensuring accurate insurance renewals, premium payments, claims handling, forecasting, and reporting.
Responsibilities
Manage insurance renewals and premium calculations
Oversee Certificate of Insurance (COI) management
Coordinate insurance invoice posting and payment tracking
Prepare and analyze insurance premium forecasts
Manage insurance claims handling
Requirements
Bachelor’s degree in Accounting, Finance, Risk & Insurance, or related field
Nice to have: Experience supporting international or regional markets
Nice to have: Solid understanding of risk and insurance operations
Nice to have: Strong knowledge of finance processes
Investigate geofencing alerts and suspicious login patterns, analyze case information, conduct case reviews, issue RFIs, make block/unblock decisions, document findings, and meet SLAs.
Conduct detailed reviews of escalated customer accounts to identify and mitigate payments fraud risks, analyze fraud trends, collaborate with investigations team, support process development, and maintain high standards of accuracy and timeliness.
Compensation
Annual base salary range (excluding bonus): ₱664,350—₱664,350 PHP
Responsibilities
Conduct detailed reviews of escalated customer accounts to identify and mitigate payments fraud risks
Analyze fraud trends and patterns in payment activities, providing actionable insights to Payments Risk management
Collaborate with the Payments Risk investigations team to provide feedback on rule performance and risk logic
Support the development and documentation of review processes to enhance operational efficiency
Identify inefficiencies in workflows and recommend process improvements to mitigate risk exposure
Requirements
BA/BS degree or equivalent practical experience
Nice to have: knowledge of blockchain analytics
Nice to have: familiarity with tools and technologies used in payments risk management
Conduct detailed reviews of escalated customer accounts to identify and mitigate payments fraud risks, including chargebacks, ACH returns, wire disputes, and account takeovers.
Compensation
Annual base salary range (excluding bonus): ₱664,350—₱664,350 PHP
Responsibilities
Conduct detailed reviews of escalated customer accounts to identify and mitigate payments fraud risks, including chargebacks, ACH returns, wire disputes, and account takeovers.
Analyze fraud trends and patterns in payment activities, providing actionable insights to Payments Risk management.
Collaborate with the Payments Risk investigations team to provide feedback on rule performance and risk logic.
Support the development and documentation of review processes to enhance operational efficiency.
Identify inefficiencies in workflows and recommend process improvements to mitigate risk exposure.
Act as incident lead or operational DRI for fraud incidents across all Mercury products
Mobilize incident response, size impact, pull the right people from Fraud Investigations, Enablement, Strategy, Product, and Engineering
Make or tee up decisions with a recommendation attached: containment, customer communication, reimbursement and credit decisions, account actions, and when to elevate
Run postmortems and retros for first-party and third-party fraud incidents: root cause, control gaps, remediation owners and dates, and track statuses of each
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