Provide Level 2/Level 3 operational support for SAP MDG applications and master data processes including on-call or critical-incident support when required.
Collaborate with data stewards to resolve master data exceptions and maintain data integrity; support master data domains such as Business Partner- Customer / Supplier, Cost Center and other Finance master data, Material master data, Asset management like equipment & functional location.
Investigate and resolve incidents involving MDG change requests, workflows, validations, derivations, custom development and data replication & integration; proficient in using SAP Data Replication Framework (DRF), IDoc monitoring, web services/SOAP, SOA Manager, BRF+.
Analyze errors using SAP monitoring tools, application logs, IDoc monitoring, dumps, job logs, and coordinates with integration team and AppDev teams.
Perform root-cause analysis for recurring production issues and implement or coordinate permanent corrective actions, Identify opportunities to automate repetitive support activities and improve monitoring; track recurring issues and recommend preventive solutions rather than relying solely on incident-by-incident resolution.