- Madrid, Madrid, Spain
- On-site
- Full-time · Associate
Join our International Global Hospitality IT Support team! From resolving system issues to optimizing configurations, you’ll be the bridge between hotel teams and backoffice tech solutions. The primary purposes of the Application Support Specialist role are to gain a deep technical knowledge in RHG’s central Loyalty program (SAP TMSForHotels/EMMA), provide first level support for application errors, and support/troubleshoot integrations between the CRS and related systems.
Responsibilities
- Provide first hand support for application errors and support requests from hotel users
- Solve training issues and make configuration changes to the system
- Manage tickets in ServiceNow
- Support and troubleshoot integrations between the CRS and related systems (PMS, channel managers, booking engines, revenue management tools, and third-party distribution channels)
- Ensure correct data flow for rates, reservations, redemptions, points balance, Radisson Rewards accounts and confirmations
Requirements
- Bachelor's Degree in International Hotel Management
- Bachelor's Degree in Hospitality Management
- Nice to have: French proficiency