- Cambridge, Massachusetts, United States
- On-site
- Contract · Mid
- $28–$30 per hour
- 3+ years
Provide Level 2 desktop support for end users in a corporate environment.
Compensation
The pay range for this position is $28.00 - $30.00/hr.
Responsibilities
- Troubleshoot and resolve issues related to Windows desktops, laptops, virtual desktops, printers, mobile devices, and peripherals.
- Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.
- Install, configure, maintain, and upgrade hardware and software.
- Diagnose and resolve operating system, application, and network connectivity issues.
- Respond to support requests via phone, email, ticketing systems, and in-person interactions.
Requirements
- CompTIA A+
- Microsoft certifications
- Nice to have: Experience with PC imaging and deployment tools such as SCCM, MECM, or Autopilot
- Nice to have: Experience supporting macOS devices
- Nice to have: Familiarity with Mobile Device Management (MDM) platforms such as Intune, Jamf, Ivanti, or AirWatch