Lead the Major Incident Management team across shifts or operating windows, ensuring effective coverage, handovers, workload balancing, and adherence to agreed operating procedures.
Salary: AUD 129,311– 142,018 Annual Gross
- Lead the Major Incident Management team across shifts or operating windows
- Own day-to-day Major Incident operations for P1/P2 and selected high-priority incidents
- Act as the operational escalation point for Major Incident Managers
- Oversee Major Incident bridges, executive communications, escalation management, and stakeholder updates
- Ensure incidents are accurately logged, categorized, prioritized, escalated, and maintained in ServiceNow or equivalent ITSM platforms
- Bachelor's degree or equivalent in Computer Science, Information Technology, or related field
- Nice to have: Experience leading or supervising Major Incident, Incident Management, or IT operations teams
- Nice to have: Experience in multi-supplier, SIAM, managed services, or large enterprise technology environments
- Nice to have: ITIL 4 certification
- Nice to have: SIAM certification
