- Columbus, Ohio, United States
- 4+ years
Lead Commercial Technical Operations professional providing technical leadership, mentoring, and operational support for 24/7 network operations.
Responsibilities
- Serve as senior technical resource and operational leader during assigned shift
- Provide real-time queue oversight, workload balancing, and coverage recommendations
- Act as first internal escalation point for Tier 2 agents
- Represent team during P1 and P2 incidents, including bridge participation and coordination with Engineering
- Coaching, mentorship, and team development through side‑by‑side coaching, ticket and call reviews, and skill‑gap remediation
Requirements
- High School Diploma or equivalent
- Associate's degree or higher in Information Technology
- Computer Science
- Telecommunications
- Nice to have: RF Signals