- Columbus, Ohio, United States
- 4+ years
Lead Commercial Technical Operations
Responsibilities
- Serve as the senior technical resource and operational leader during your assigned shift
- Provide real-time queue oversight
- Balance workload
- Recommend coverage
- Act as first internal escalation point for Tier 2 agents before Supervisor engagement
Requirements
- High School Diploma or equivalent
- Associate's degree or higher in Information Technology
- Computer Science
- Telecommunications