Support and troubleshoot connectivity products and services for Caterpillar’s customers, ensuring reliable machine data flow and resolving complex hardware, software, and connectivity issues.
$112,710.00 - $169,060.00
- Collaborate with internal partners across BCP, CI, RI, P&E, and other engineering teams to support the end-to-end connectivity ecosystem
- Investigate and resolve complex hardware, software, and connectivity issues impacting dealers, customers, and connected products
- Support new product and technology integrations by validating data quality, troubleshooting communication issues, and ensuring connectivity solutions meet product and customer requirements
- Analyze machine, network, and telematics data to identify root causes of connectivity issues, improve system performance, and support timely resolution of critical field concerns
- Serve as a technical resource for dealers, customers, and cross-functional teams, providing expertise on connected machine technologies, communication protocols, and product support processes
- Medical, dental, and vision benefits
- Paid time off plan (Vacation, Holidays, Volunteer, etc.)
- 401(k) savings plans
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSAs)
Mining Technology Field TechnicianWestern States Equipment · Pocatello, US