- Hybrid
- Full-time · Associate
- 5+ years
Provide frontline technical support for wireless and end‑user issues in a global support center, monitoring infrastructure and troubleshooting connectivity problems.
Responsibilities
- Provide frontline technical support for laptops, desktops, mobile devices, email, VPN, and wireless access
- Assist users with onboarding to corporate WiFi and resolve authentication or connectivity failures
- Monitor wireless infrastructure using platforms such as SolarWinds, Cisco/Meraki dashboards
- Troubleshoot and escalate issues related to wireless access points, signal degradation, and performance bottlenecks
- Document service tickets, troubleshooting steps, and resolutions in the service management system
Requirements
- Nice to have: ITIL
- Nice to have: CompTIA A+
- Nice to have: Network+