Technical Account Manager (TAM) responsible for troubleshooting live issues, leading technical workshops, and driving proof of value and deployment for enterprise customers.
Compensation
Competitive Salary and Meaningful Equity: Our success is your success. Everyone has a meaningful stake in the company.
Responsibilities
Troubleshoot live issues, lead technical workshops, and break down technical roadblocks.
Drive POVs & Deployment: Design, configure, and support customer POV environments and navigate deployment requirements (identity, SSO, email infrastructure, allowlisting).
Partner for Growth: Work closely with Sales, Customer Success, Product, and Engineering to deliver a seamless customer experience from demo to renewal.
Build for Scale: Turn recurring customer challenges into reusable documentation, playbooks, and insights for our Product and Engineering teams.
Manage and maintain enterprise‑grade Kubernetes‑based clusters across multiple environments, ensuring platform stability, security, and compliance while supporting application teams with GitOps and CI/CD pipelines.
Responsibilities
Provide advanced operational support and troubleshoot complex issues to minimize downtime
Collaborate with development and operations teams to implement features and integrate user‑facing elements
Optimize container platform environments for performance, scalability, and security, following best practices
Monitor system performance and resolve issues to ensure uptime and reliability
Deploy and manage Kubernetes‑based clusters, ensuring high availability, scalability, and security
Requirements
Nice to have: Hybrid cloud environments (Azure, GCP)
Title
DevOps Expert
Client
Montgomery County (through partner company)
Location
Rockville, MD
Resumes Due
The proposal is due Jan 30th …We’d like to present resumes ASAP
Description/Requirments
Requirements:
15+ years of DevOps Expert Experience
Proven ability to develop, implement, and maintain DevOps Tools / Dashboards through APIs for various systems. Key to this position is the ability to do such for Enterprise Backup Product: Rapid Recovery.
Demonstrated ability to write Ansible playbooks to gather information for Windows and Linux systems.
Demonstrated ability to integrate and deploy applications to Azure, including associated SSO / SAML.
Demonstrated experience with Windows Server, Hyper-V, CENTOS Linux, Microsoft SQL and Oracle DB.
Ability to showcase DevOps integration and associated fault isolation / fault prevention of highly complex environment.
Experience with County applications and environment highly desired.
Experience with Key Technologies: Python, MongoDB, MySQL, Oracle DB, Microsoft SQL DB, Java/J2EE, C, C++, Siebel, Rapid Recovery, Sophos Windows Server, Hyper-V, CENTOS Linux, Mule, Microsoft Office 365 & Teams.
