The CSR is responsible for providing an exceptional customer experience, managing relationships with customers and insurance companies, and providing administrative support for the Repair Facility Team.
Compensation
$14.50 - $21.00 Hourly!
Compensation is commensurate with skill, education and experience.
Supplemental Pay:
This position may also be eligible for Bonus opportunities tied to individual or business initiatives.
Responsibilities
Ensure consistent execution of WOW (Wow Operating Way) plan
Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting
Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation
Prepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tag
Records all communication with customers or insurance partners during the repair process using CCC One notes
The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurance companies while providing all components of administrative support for the Repair Facility Team.
Compensation
$17.20 - $21.00 +/ Hour
Responsibilities
Ensure consistent execution of WOW (Wow Operating Way) plan.
Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting.
Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to disassemble vehicles for repairs.
Prepares RO work packet consisting of QC check list, work order, parts list and windshield tag used to record the proper indicators.
Records all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication type.
Provide frontline support by assisting customers with product selection, service activation, and troubleshooting basic issues in a retail environment.
Compensation
Hourly Rate: $34.36 per hour. *Junior rates apply for those under 20 years of age. *Penalty rates are as follows: Additional 25% for weekday hours worked after 6 PM, 25% for hours worked on Saturday, 100% for hours worked on Sunday and 150% for hours worked on public holidays.
Responsibilities
Help customers find the right products and services to suit their needs
Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions
Use consultative selling skills to meet and exceed sales targets and KPIs
Work closely with your team to create a welcoming environment
Deliver exceptional customer experiences and adhere to retail standards
Travel Consultantnull, AAA Ec Insurance Agency · Florissant, US