Lead customer support operations, manage operational processes, and lead a team dedicated to delivering timely and professional support to customers, while supporting sales and quotation activities across Central and Eastern Europe.
Responsibilities
Plan, organize, monitor, and continuously improve customer support activities and workflows
Ensure timely, accurate, and professional handling of customer requests and inquiries
Monitor service quality, operational efficiency, and workload distribution across the team
Ensure business continuity through effective resource planning and backup arrangements
Drive compliance with company policies, procedures, and operational standards
As the first point of contact for our customers, you'll be at the heart of the business, ensuring enquiries, orders and customer requirements are managed efficiently and professionally.
Responsibilities
Providing outstanding customer service and acting as the primary contact for customer enquiries
Managing inbound and outbound calls and emails, ensuring a positive customer experience at every interaction
Processing customer orders accurately and efficiently while meeting service commitments
Taking ownership of customer queries, complaints, returns and credits through to resolution
Building strong relationships with customers and understanding their individual needs
As a Senior Quote Desk Analyst within the GTM Strategy & Acceleration team, you will play a critical role in supporting the Lead-to-Contract process, ensuring accurate and timely quoting, efficient order management, and seamless sales operations.
Compensation
Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions.
Responsibilities
Configure, price, and generate accurate quotes, ensuring complex product configurations and commercial terms are correctly reflected
Collaborate with Sales teams to understand customer requirements, manage multiple quotes, and deliver timely solutions within established deadlines
Provide exceptional internal customer support by resolving quote-related inquiries, managing escalations, and proactively addressing issues
Maintain knowledge of product offerings, pricing structures, and sales processes to ensure accuracy and consistency
Support the Lead-to-Contract process by monitoring opportunities, following up on outstanding cases, and assisting with agreement generation and updates within Contract Lifecycle Management (CLM) tools
Requirements
Bachelor's degree or equivalent business school qualification in Business, IT, Engineering, or a related discipline preferred
Nice to have: Salesforce
Nice to have: quoting and contract management processes
Staffing Manager who plays a vital role in supporting internal teams and serving as a client-facing liaison, combining project administration, sales support, and client interaction.
Responsibilities
Assign new jobs to Project Manager
Prioritize projects and manage workloads
Review contracts, client and project requirements in the company’s internal database
Confirm information using online resources (Geotracker, county assessor websites and Google Maps)
Support the assigned Sales organization and customers during the proposal process, serving as a key technical resource and preparing technical descriptions, costs, and final documentation.
Responsibilities
Managing operational order processing for the product business
Taking end-to-end project and order responsibility for all product business orders
Preparing and supporting technical and commercial quotations
Supporting FES throughout the quotation phase on technical and commercial matters
Supporting the software team by providing first-level customer support
Requirements
Bachelor's or Master's degree in Electrical Engineering, Automation Engineering, Mechatronics, Industrial Engineering, or a comparable technical discipline
Support the assigned Sales organization and customers during the proposal process, serving as a key technical resource by preparing technical descriptions, determining costs, and preparing final documentation.
Responsibilities
Managing operational order processing for the product business, including ordering standard products from factories and procuring additional materials.
Taking end-to-end project and order responsibility for all product business orders, including schedule management, preparation of invoice documentation.
Coordinating deliveries and timelines with factories and customers, including local transport arrangements.
Preparing and supporting technical and commercial quotations, including product selection, sizing, and cost calculations, while ensuring accuracy in solution design, pricing, and commercial conditions.
Supporting FES throughout the quotation phase on technical and commercial matters, maintaining direct customer contact, and participating in customer meetings.
Requirements
Bachelor's or Master's degree in Electrical Engineering
Bachelor's or Master's degree in Automation Engineering
Bachelor's or Master's degree in Mechatronics
Bachelor's or Master's degree in Industrial Engineering
Support the implementation of portfolio marketing strategies, collaborate with Sales, Marketing and Operations, and promote the Electrification Service portfolio.
Responsibilities
Support preparation of technical and commercial proposals
Collaborate with Sales to identify and develop new business opportunities
Support planning and execution of marketing initiatives, customer events and digital campaigns
Manage and follow up marketing-generated leads in Salesforce
Maintain accurate product information in SAP
Requirements
Bachelor’s degree in Engineering, Business Administration, Marketing, or a related field
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