Accountable for the end-to-end delivery, governance, transformation, and operational performance of PepsiCo’s Contact Canters in Salesforce supporting both Consumer and Commercial across markets.
Responsibilities
Own end-to-end delivery of Salesforce Contact Center related initiatives, from demand/discovery through solution delivery, deployment, stabilization, and BAU.
Translate both Consumer and Commercial Experience business priorities into scalable Salesforce capabilities and technology delivery plans.
Provide leadership for platform evolution, solution delivery, integrations, releases, performance, scalability, security, and technical excellence.
Lead delivery governance covering priorities, scope, risks, dependencies, resources, financials, quality, timelines, and executive reporting.
Partner with C&C, S&T, technology, and market stakeholders to drive alignment, decisions, and successful delivery in a complex matrixed environment.
Requirements
Bachelor’s Degree in Information Technology, Computer Science, MIS, Business, or similar field
The Customer Service Representative will be the primary point of contact for customers, managing inquiries, processing and monitoring orders, and resolving customer issues to ensure smooth customer interactions and support customer satisfaction and loyalty.
Compensation
The base pay expected for this role is CNY 153,360 - CNY 191,700 per year in Shanghai, China.
Responsibilities
Serving as the primary contact for customer inquiries, providing relevant information, and resolving daily operational issues and complaints (via CRM)
Executing accurate end-to-end order processing, including order encoding, invoicing, tracking, and maintaining related master data and accurate records in the SAP system
Coordinating tactically with planners, production sites, and the Logistics department to ensure product availability, timely shipments, and monitoring of deliveries
Collaborating with internal teams (Sales, Account Managers, Credit, etc.) to support comprehensive problem resolution, manage payment behaviors, and settle the billing process
Driving continuous improvement by identifying opportunities to enhance processes and the overall customer experience, while ensuring achievement of assigned KPIs
Requirements
Relevant degree or equivalent in Supply Chain, Business Studies, or related disciplines
Responsible for planning, implementing and optimizing targeted marketing programs for strategic accounts and industries, using data-driven insights and modern marketing technologies.
Responsibilities
Develop and execute account-based marketing strategies for defined target accounts and industries
Coordinate with sales teams to identify, prioritize and support strategic accounts
Conduct account and stakeholder analyses to identify business opportunities and decision structures
Create personalized marketing campaigns along the customer journey
Develop and manage content and communication plans for various target audiences and buyer personas
Requirements
Bachelor's degree in Marketing, Business Administration, Communication or a related field
Nice to have: Experience in IT, software, cloud, workplace or technology industry
Manages a defined set of customers, leads, or transactional sales opportunities with moderate guidance. Builds customer relationships, maintains a healthy pipeline, and supports the end-to-end sales cycle while partnering with Account Executives and internal teams to achieve sales objectives.
Compensation
The on-target earnings (OTE) range for this role is $162,050 to $254,450 USD annually with a 60%/40% (salary/incentive) mix. There are additional opportunities for pay in the form of bonuses and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.
Responsibilities
Develop and manage a pipeline of qualified opportunities within an assigned customer segment or account set.
Conduct prospecting, lead generation, cold calling, networking, and referral follow-up to create new sales opportunities.
Assess customer needs and tailor sales messages to communicate relevant product, service, and solution value.
Independently manage smaller transactional deals from qualification through close within established authority and processes.
Partner with Account Executives to develop approaches for customer retention, account growth, and portfolio expansion.
Requirements
High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence
Nice to have: Certified Inside Sales Professional (CISP)
Commercial Analyst to support business performance, strategic decision-making, and growth initiatives across the EMEIA Personal Care business.
Responsibilities
Develop, maintain, and continuously improve commercial dashboards, reports, and KPIs to monitor business performance across customers, products, regions, and market segments.
Analyze sales performance, pricing, profitability, margins, volume trends, and customer portfolio performance to identify risks and growth opportunities.
Prepare monthly, quarterly, and ad hoc business reviews, providing clear insights and recommendations to commercial leadership.
Collaborate closely with Sales, Product Development, Finance, Operations, and Supply Chain teams to provide fact-based recommendations that improve commercial effectiveness and business performance.
Ensure data quality, consistency, and governance across commercial reporting platforms and systems, including Salesforce and other business intelligence tools.
Requirements
Bachelor's degree in Business Administration, Economics, Finance, Engineering, Marketing, or a related discipline.
Nice to have: Experience with CRM and reporting platforms such as Salesforce, Power BI, Tableau, SAP, or equivalent systems
Nice to have: Experience supporting senior leadership teams with business insights and strategic recommendations
Nice to have: Fluent in English; additional European languages such as German, Spanish, Italian, or French
Responsible for full lifecycle development, maintenance, and integration of UNV applications, including Drupal and SharePoint systems, ensuring performance, security, and user support.
Responsibilities
Develop and maintain UNV applications
Integrate applications and data
Perform impact analysis and change control
Coordinate with outsourced developers
Ensure technical performance and troubleshoot
Requirements
Advanced University degree (Master’s) in Software Engineering, Computer Science or related ICT studies
Bachelor’s degree with two additional years of qualifying experience
The Senior Business Development Manager will drive revenue growth and market expansion for JLL's Project Management Services division, focusing on identifying new business opportunities, building strategic client relationships, and positioning JLL's project management capabilities across the real estate lifecycle.
Compensation
Competitive base salary commensurate with experience, plus uncapped commission structure with accelerators. Comprehensive benefits package and professional development opportunities.
Responsibilities
Develop and execute strategic business development plans to achieve revenue targets for Project Management Services.
Identify and pursue new business opportunities across corporate, healthcare, education, government, and other key sectors.
Lead end-to-end sales cycles from prospecting through contract negotiation and closing.
Build and maintain a robust pipeline of qualified opportunities using CRM systems and sales methodologies.
Prepare compelling proposals, presentations, and RFP responses that articulate JLL's value proposition and differentiate our project management capabilities.
Requirements
Bachelor's degree in Business, Real Estate, Construction Management, Engineering, or related field
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