- Dallas, Texas, United States
- On-site
- Full-time · Manager
- $143K–$158K per year
The Manager Travel Portal Product CRM leads the strategy and continued evolution of Southwest Business Assist, helping simplify the travel experience for corporate Customers and travel partners. In this role, you’ll provide product direction for the Travel Portal and Salesforce Experience Cloud CRM solution while developing and mentoring a Team committed to delivering scalable, innovative digital solutions.
Compensation
Competitive market salary from $142,900 per year to $158,000 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.
Responsibilities
- Work cross-functionally with enterprise partners (primarily technology, architecture & marketing teams) to take new business requirements from concept into productionized environment for Southwest Program Travel Portal offerings
- Develop a deep knowledge of the instance and Travel Portal CRM platform and how it supports the Southwest Business organization, in addition to leveraging that knowledge and experience to advise the business on best practices and requirements for optimizing the use of our instance
- Communicate effectively with partners across Southwest Business (each pillar of the organization) and have a deep level of involvement/understanding of each team’s processes to help drive success for new initiatives through Travel Portal solutions
- Define, prioritize, and clarify business priorities and requirements; work with others to understand use cases, features, business and technical domain rules; and work with team to deliver on those needs
- Oversee teams’ collection, summation, and analysis of Travel Portal data to build and provide reports/dashboards that are meaningful to driving the business