- Glen Rose, Texas, United States
- 3+ years
Assist clients by providing outstanding customer service for all End User Services, managing technical support incidents, and supporting site-specific IT needs at the Comanche Peak facility.
Responsibilities
- Manage technical support incidents
- Provide functional support and assistance to a local and remote user base
- Respond to user inquiries via telephone, email, instant message, and case tracking system
- Drive to remote locations to support the site by installing servers and networking equipment
- Participate in weekly Genius Bar / Depot Support team for break-fix solutions
Requirements
- College degree programs and/or certifications in Information Systems