- São Paulo, São Paulo, Brazil
- 5+ years
Lead governance, quality assurance, auditing, and continuous improvement initiatives for Service Desk operations, leveraging data analytics to drive operational excellence.
Responsibilities
- Gather and cleanse operational data
- Use statistical techniques to identify trends and improvement opportunities
- Develop dashboards and reports
- Prepare executive-level presentations
- Act as governance representative for Service Desk operations
Requirements
- Bachelor's degree
- Nice to have: ITIL v4 Foundation Certification
- Nice to have: ISO 20000 Auditor Certification
- Nice to have: Six Sigma Green Belt Certification
- Nice to have: Agile methodologies