Drive and improve customer satisfaction, futures sales, and future service revenue
Compensation
Onto Innovation Inc. offers competitive salaries and a generous benefits package
Responsibilities
Drive and improve customer satisfaction, futures sales, and future service revenue
Manages all facets of customer retention (CRM) including participating in the resolution of customer concerns and defining and developing a customer contact strategy
Provides Strategic leadership and direction for the delivery of pre-and post-sales services and support to clients/customers
Analyzes operational processes, develops customer service department procedures
Liaises between customers and manufacturing, sales, field service, TPS, order processing and accounting to resolve status, production, delivery and billing inquiries
Provide administrative support to the Service Department, initiate and process repair service requests, and keep customers informed of work progress.
Compensation
The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the total annual compensation range (base pay + variable compensation earned) is $50,000 - $75,000 or more. This is a commission-based role with uncapped commissions.
Responsibilities
Determine specialized product needs and services by working directly with customers
Suggest add-on sales to increase average transactions
Provide price estimates for designated installations prior to scheduling appointments
Keep customers apprised of work progress
Requirements
Nice to have: minimum of one year of service experience
Provide administrative support to the Service Department, initiate and process repair service requests, and keep customers informed of work progress.
Compensation
The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the total annual compensation range (base pay + variable compensation earned) is $50,000 - $75,000 or more. This is a commission-based role with uncapped commissions.
Responsibilities
Initiate and process repair service requests
Provide administrative support to the Service Department
Keep customers apprised of work progress
Requirements
Nice to have: minimum one year of service experience
Provide administrative support to the Service Department, manage repair service requests, and keep customers informed of work progress.
Compensation
The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the total annual compensation range (base pay + variable compensation earned) is $50,000 - $75,000 or more. This is a commission-based role with uncapped commissions.
Responsibilities
Initiate and process repair service requests
Provide administrative support to the Service Department
Keep customers apprised of work progress
Determine specialized product needs and services
Suggest add-on sales to increase average transactions
Requirements
Nice to have: minimum one year of service experience
Provide administrative support and coordinate repair services for the Service & Collision Department.
Compensation
The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the total annual compensation range (base pay + variable compensation earned) is $50,000 - $75,000 or more. This is a commission-based role with uncapped commissions.
Responsibilities
Initiate and process repair service requests
Provide administrative support to the Service & Collision Department
Keep customers apprised of work progress
Determine specialized product needs and services
Suggest add-on sales to increase average transactions
Provide administrative support to the Service Department, initiate and process repair service requests, and keep customers apprised of work progress.
Compensation
The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the total annual compensation range (base pay + variable compensation earned) is $50,000 - $75,000 or more. This is a commission-based role with uncapped commissions.
Responsibilities
Determine specialized product needs and services by working directly with customers
Suggest add-on sales to increase average transactions
Provide price estimates for designated installations prior to scheduling appointments
Keep customers apprised of work progress
Requirements
Nice to have: minimum of one year of service experience
Provide administrative support to the Service Department, initiate and process repair service requests, and keep customers informed of work progress.
Compensation
The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the total annual compensation range (base pay + variable compensation earned) is $50,000 - $75,000 or more. This is a commission-based role with uncapped commissions.
Responsibilities
Determine specialized product needs and services by working directly with customers
Suggest add-on sales to increase average transactions
Provide price estimates for designated installations prior to scheduling appointments
Keep customers apprised of work progress
Requirements
Nice to have: minimum one year of service experience
Nice to have: previous RV product or camping lifestyle
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