- Anna, Texas, United States
- On-site
- Full-time · Associate
- $18–$31 per hour
- 3–5 years
The Customer Service Coordinator is responsible for scheduling, directing, monitoring service work and ensuring a high-level Legendary Customer Service outcome for our customers.
Compensation
$18.01 - $30.87 / hour
Responsibilities
- Scheduling, directing, monitoring service work
- Coordinate and follow up to ensure that customer service delivery expectation including completion deadlines, job costs, quality of service and invoicing
- Coordinates the daily work in progress to meet department goals through prioritization of work and appropriate scheduling of resources
- Requires accurate data entry of daily labor hours to ensure timely work order and payroll processing
- Communicates with customers, coordinators, and sales representatives daily regarding scheduling, quoting, and repairing of equipment
Requirements
- High School diploma or equivalent preferred or equivalent experience in lieu of education required
- Nice to have: CAT Service experience
- Nice to have: Heavy equipment industry experience