The Service Reliability Lead will establish Service Reliability as a strategic capability across the global delivery organization. The role involves defining, driving, and improving reliability practices across six Agile Release Trains (ARTs), establishing a reliability-first culture using Site Reliability Engineering (SRE) principles, ITSM, observability, and operational governance.
Responsibilities
Establish and continuously evolve the Service Reliability framework across DT
Define reliability principles, standards, governance, and best practices in alignment with SRE and ITSM methodologies
Drive adoption of reliability practices across six global ARTs
Act as DT's central authority and subject matter expert for Service Reliability
Define and drive practices for service resilience, availability, recoverability, and operational readiness
Looking for a senior backend engineer to build the services behind the product for the Standalone Apps Team, designing and owning backend systems that are reliable, fast, and cost-efficient.
Responsibilities
Design, build, and own backend services and APIs that power the core product.
Model data and design systems that stay reliable, fast, and cost-efficient as usage grows.
Set technical direction for major backend areas; raise the bar on quality, observability, and operational health.
Partner with client, ML, and product to deliver features end to end.
Mentor other engineers and improve how the team builds.
Requirements
Bachelor's degree in Computer Science
Computer Engineering
relevant technical field
Nice to have: high-throughput, low-latency systems
Lead a high‑performing team of Software Engineers and Site Reliability Engineers building secure, scalable, cloud‑native services and platforms for endpoint protection and enterprise security.
Responsibilities
Lead, coach, and grow a high‑performing team of Software Engineers and Site Reliability Engineers
Define the engineering vision, technical strategy, and architecture for endpoint security platforms
Drive the development of scalable, automated security capabilities
Lead vulnerability and patch management engineering
Drive automated threat containment and response capabilities
Requirements
Bachelor's Degree in Computer Science or related technical field
Nice to have: Master's Degree in Computer Science or related technical field
Nice to have: 10+ years of technical engineering experience
Nice to have: 6+ years of people management experience
Nice to have: experience building enterprise-scale endpoint security
Perform RAM (Reliability Availability Maintainability) activities in Projects and Programs using industry standard RAM tools and calculation methods.
Compensation
The anticipated salary range for candidates who will work in Rochester, NY is $65,100 to $97,700 per year.
Responsibilities
Coordinate and perform all the RAM activities for projects and product design lifecycles, from the Tender phase through commissioning and demonstration periods.
Define the RAM approach and strategy for assigned projects and programs
Responsible for the main RAM deliverables through a project/program lifecycle, including RAM Program Plan, RAM report/analysis, Demonstration Test Plans & Procedures, RAM Monitoring plans, and RAM Monitoring reports
Perform core RAM activities for projects and programs, including Tender/Design phases: Reliability Prediction (MTTF/ MTBF/ MTBFF/ MTBSF/ MTTR), Lifetime Analysis, Failure Modes & Effects Analysis (FMEA), Degraded modes analysis, Creates Reliability Block Diagram, Functional Reliability, Service Reliability and/or Availability modelling
Operational phase: data collection from field/customer and data collection from repair sites, root cause identification and RAM classification definition, statistical analysis of collected data, Reliability growth analysis, and actions plan proposal as part of an overall FRACAS effort
Requirements
B.S. in RAM, Engineering, Quality Assurance, related technical field, or additional 4 years of relevant experience
Facilitate the timely and accurate flow of information between product and customer-facing teams during incidents.
Monitor product health and performance trends across regions, divisions and customers, collaborating with stakeholders to address gaps or issues that could impact customer satisfaction.
Build strong, strategic relationships across GCDC and Global Technology to drive positive outcomes for the region, address escalations and bridge gaps impacting customers.
Use data and strategic insights to understand customer resilience across the full lifecycle, identifying trends and opportunities for improvement.
Lead technology-to-technology engagements with senior customer stakeholders, building trust through transparency, openness and accountability while positioning Mastercard as a key partner for innovation, security and transformation.
Site Reliability Architect responsible for ensuring continuous feedback on site health, reliability, availability, and user experience for core products, driving automation and incident response.
Compensation
$100,000 - $128,357
Responsibilities
Present usability, reliability, incident, and user experience of products to senior and/or executive leadership
Maintain automated site availability reporting and data platform
Influence product delivery teams to implement usability and reliability enhancements
Define and report SLOs / SLAs for 99% availability to executive leadership and business partners
Lead, implement and train team members for DevOps feedback principles
Requirements
Bachelor's Degree in Information Technology or other related field
Lead technical operations and reliability for large-scale AI infrastructure environments powered by NVIDIA GPUs, Kubernetes, and high-performance networking.
Responsibilities
Lead investigation and resolution of complex infrastructure, networking, and platform-related incidents
Act as senior escalation point for operational teams during critical service-impacting events
Support large-scale NVIDIA GPU infrastructure and high-performance networking environments
Troubleshoot complex Linux, Kubernetes, networking, storage, and hardware-related issues
Analyze platform performance, capacity, stability, and reliability trends to proactively identify risks
Lead technical operations and service reliability for large-scale AI infrastructure environments powered by NVIDIA GPUs, high-performance networking, Kubernetes, and next-generation platform technologies.
Locations (2)
Barcelona, Catalonia, Spain
European Union
Responsibilities
Lead investigation and resolution of complex infrastructure, networking, and platform-related incidents
Act as senior escalation point for operational teams during critical service-impacting events
Support large-scale NVIDIA GPU infrastructure and high-performance networking environments
Troubleshoot complex Linux, Kubernetes, networking, storage, and hardware-related issues
Analyze platform performance, capacity, stability, and reliability trends to proactively identify risks
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