- Warsaw, Indiana, United States
- Manager
- 5–8 years
Responsibilities
- Lead, coach, and develop a team of IT support technicians supporting both plant and office users; set clear performance expectations and conduct regular one-on-ones and reviews.
- Build and manage support coverage schedules that align to production shifts, including an on-call rotation for after-hours and weekend manufacturing operations.
- Lead critical escalations and site-level IT incidents while maintaining primary accountability for team leadership, service delivery, and operational performance.
- Recruit, onboard, and train new team members; identify skill gaps and build development plans that grow the team’s capability.
- Own the site’s IT service desk: ticket intake, triage, prioritization, escalation, and resolution against defined service level targets.
Requirements
- Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field
- Nice to have: automotive manufacturing
- Nice to have: industrial manufacturing
- Nice to have: IT/OT convergence
- Nice to have: MES