Zentrale Ansprechperson für Fachbereiche, Kunden, interne IT-Teams und externe Dienstleister rund um die Bereitstellung und Weiterentwicklung von IT-Services
Aufbau vertrauensvoller Beziehungen zu Stakeholdern sowie frühzeitiges Erkennen und Verstehen von geschäftlichen Anforderungen und Prioritäten
Sicherstellung einer hohen Servicequalität durch transparente Steuerung, aktive Kommunikation und kontinuierliche Serviceverbesserungen
Proaktive Steuerung von Service-Performance, Risiken, Prioritäten und Eskalationen sowie nachhaltige Lösung wiederkehrender Serviceprobleme
Analyse von Servicekennzahlen und Ableitung konkreter Maßnahmen zur Verbesserung von Nutzerzufriedenheit, Service-Stabilität und Effizienz
The role involves managing service delivery processes, assessing supplier performance against SLAs, and supporting service processes like incident and change management within a global matrix organization.
Compensation
The annual base pay for this position ranges from $64,028.80 - $96,043.20 USD annually. Our positions offer eligibility for various incentives—an opportunity to receive short-term incentive bonuses, ...
Responsibilities
Assess internal and third party supplier services against relevant Service Level Agreements (SLAs) and customer satisfaction requirements
Manage service delivery processes including Service Level Management, Financial Management, Capacity Management, Availability Management and Continuity Management
Support key service processes, including Incident Management, Problem Management, Change Management, Knowledge Management and Release Management
Collaborate with integrated assurance for internal and external assurance activities
Communicate Service Improvement Plans with Customer Service managers
Serve as primary service contact for premium clients, ensuring seamless support and identifying growth opportunities while maintaining high client satisfaction and service excellence.
Responsibilities
Serve as primary service contact for your portfolio and respond promptly to client inquiries, issues, and service requests via multiple channels
Coordinate with Dealing, Product, and Operations teams to resolve client issues effectively
Monitor client health indicators and elevate retention risks
Maintain accurate client records in CRM
Contribute to team SLA performance and desk coverage
Requirements
Bachelor's degree preferred
Nice to have: experience in regulated financial environments
The Part-Time Field Service Technician is an hourly, non-exempt position responsible for delivering frontline field support to ensure the consistent and reliable operation of deployed equipment and systems.
Locations (2)
Ft. Miami, Florida, United States
Florida, United States
Responsibilities
Perform onsite first-line troubleshooting and basic corrective maintenance for equipment and systems
Execute simple corrective actions such as system resets, configuration checks, and minor component replacements
Support physical installation, setup, removal, and commissioning of equipment at customer or operational sites
Conduct scheduled preventive maintenance activities, including inspections, cleaning, and basic adjustments
Deliver, replace, and return spare or defective parts while ensuring accurate part usage and documentation
Requirements
High school diploma or equivalent
Nice to have: technical or vocational training in electronics, mechanics, IT, engineering, or related fields
Support and manage mobile connectivity, IoT, and telecommunications services, ensuring operational continuity, high service quality, and excellent customer experience.
Compensation
Competitive salary, aligned with current market standards.
Responsibilities
Manage the lifecycle of connectivity services, including activations, provisioning, suspensions, cancellations, and line or device changes.
Configure and support mobile connectivity and IoT services, ensuring proper operation and service availability.
Monitor the operational status of connectivity services and support the implementation of new telecom solutions.
Provide technical support for mobile connectivity, cellular services, IoT solutions, and related technologies.
Register, categorize, track, and manage incidents through corporate service management tools while ensuring SLA compliance.
Requirements
Bachelor's degree in Information Technology, Computer Science, Telecommunications Engineering, Network Engineering, or a related field
Hybrid Service Technician responsible for diagnosing, troubleshooting, repairing appliances and HVAC-related systems across assigned territories in NSW, VIC and QLD, delivering outstanding customer experiences.
Locations (3)
Melbourne, Victoria, Australia
New South Wales, Australia
Queensland, Australia
Responsibilities
Deliver outstanding customer experiences while representing the Fisher & Paykel brand in customers' homes.
Diagnose, troubleshoot, repair, and test appliances and other supported products within training, capability, and licensing requirements.
Clearly explain diagnoses, recommendations, and repair outcomes to customers.
Use approved diagnostic tools, technical information, and repair methods to achieve high-quality outcomes.
Maintain accurate job records, service documentation, and parts usage information.
Hybrid Service Technician responsible for diagnosing, repairing, and maintaining appliances and HVAC systems across NSW, VIC and QLD, delivering outstanding customer experiences.
Locations (4)
Sydney, New South Wales, Australia
New South Wales, Australia
Victoria, Australia
Queensland, Australia
Responsibilities
Deliver outstanding customer experiences while representing the Fisher & Paykel brand in customers' homes.
Diagnose, troubleshoot, repair, and test appliances and other supported products within your training, capability, and licensing requirements.
The Part-Time Field Service Technician is an hourly, non-exempt position responsible for delivering frontline field support to ensure the consistent and reliable operation of deployed equipment and systems.
Locations (2)
Phoenix, Arizona, United States
Arizona, United States
Compensation
Hourly pay range: $23.53 per hour
Responsibilities
Perform onsite first-line troubleshooting and basic corrective maintenance for equipment and systems
Execute simple corrective actions such as system resets, configuration checks, and minor component replacements
Support physical installation, setup, removal, and commissioning of equipment at customer or operational sites
Conduct scheduled preventive maintenance activities, including inspections, cleaning, and basic adjustments
Deliver, replace, and return spare or defective parts while ensuring accurate part usage and documentation
Senior Technical Process Manager – Change ManagerDeutsche Telekom · Remote, Hungary+1 more