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1–2 jobs· newest first

Analista de Soporte en SitioNew
SoftwareOne AG · Lima, Peru
On-site
Incident Management Lead Engineer
MFS Investment Management (MFS Fund Distributors) · Boston
$99K–$142KHybrid · Full-time · Senior

+10K new in the last hour

S

Analista de Soporte en Sitio

SoftwareOne AG · Posted Sep 17, 2026

Lima, Peru
On-site

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On-site Support Analyst providing technical assistance to VIP users in a 24/7 support operation.

Responsibilities

Manage incidents and service requests from end to end, ensuring proper documentation, follow-up, and closure.
Provide remote support to VIP users through different channels, addressing hardware, software, access, and corporate application issues.
Diagnose and resolve technical incidents, prioritizing cases according to their criticality and ensuring compliance with Service Level Agreements (SLAs).
Escalate complex incidents to specialized teams when necessary and follow up until resolution.
Maintain clear, timely, and effective communication with users throughout the entire support lifecycle.

Requirements

Technical or technological degree in Systems, IT, Computer Science, or a related field

Skills

on-site technical support troubleshooting hardware and software incidents knowledge of Windows operating systems familiarity with corporate productivity tools experience with ITSM tools ServiceDesk Plus Windows operating systems corporate productivity tools

Benefits

Comprehensive health and well-being
Continuous learning and career development
Performance-based incentives and employee share participation
Flexible and hybrid work models
Engagement in global projects

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Incident Management Lead Engineer

MFS Investment Management (MFS Fund Distributors) · Posted Nov 5, 2026

Boston
Hybrid
Full-time · Senior
$99K–$142K per year
5+ years

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Lead Major Incident and Problem Management processes, govern ITSM practices, drive continuous improvement, and report executive metrics.

Compensation

Base Salary Range: $98,500.00 - $141,500.00 This position is eligible for competitive incentive bonus.

Responsibilities

Lead Major Incident Management activities
Facilitate daily operational reviews and governance meetings
Drive the Problem Management lifecycle
Serve as process owner and SME for ITSM practices
Assume command of Major Incident response

Requirements

Bachelor’s degree or equivalent experience
Nice to have: Executive dashboards
Nice to have: Incident scorecards
Nice to have: AAR templates
Nice to have: Runbooks

Skills

ITIL ServiceNow BMC Helix Jira Service Management ServiceDesk Plus Root Cause Analysis

Incident Management

Problem Management

Major Incident Management

Executive Reporting

Risk Management

Business Continuity

Disaster Recovery

Crisis Management

Enterprise Risk

Benefits

Generous time off and fully paid leaves
20-weeks maternity
12-weeks parental
Caregiver leaves
Medical and dental plans

See full job description