- San Francisco, California, United States
- Hybrid
- Full-time · Mid
- 3+ years
Benchling is looking for a Learning & Development Manager to own how our CX teams, customers, and partners learn Benchling. You’ll build the self-serve courses and learning paths that reach all three, and manage the learning platform that delivers them.
Responsibilities
- Author courses and assessments focused on use and administration of the Benchling platform and features.
- Design and maintain the LMS content architecture across our three personas (internal, customer, partners): learning plans, course libraries, learner UX.
- Leverage learner feedback, SME input, and our product roadmap to decide what to improve, retire, or build next for each audience.
- Develop scalable onboarding and continuous learning programs for CX roles including Professional Services, Customer Success, and Support, partnering with subject experts across CX to turn complex product and process knowledge into engaging content.
- Deliver learning content to people where they work, including in-app guidance and help docs.
Requirements
- Degree in a life science field (e.g., molecular biology, biochemistry, genetics)
- Nice to have: Life Science SaaS
- Nice to have: Docebo
- Nice to have: KCS methodology
- Nice to have: knowledge management