Referso Jobs

Business Analyst

EXL · Posted Nov 6, 2026

Open

Gurugram, Haryana, India
5–8 years

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Business Analyst

EXL · Posted Nov 6, 2026

Open

Gurugram, Haryana, India
5–8 years

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Director, Platform Experience & Capability Design

BSC · Posted Nov 3, 2026

Open

El Dorado Hills, California, United States
On-site
Full-time · Director
10+ years

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Leading the Platform Experience & Capability Design COE, overseeing product ownership, platform strategy, engineering alignment, operations, governance, and value realization across Salesforce, Pega, SmartComms, and MHK.

Responsibilities

Develop and execute a 1–3-year functional strategy and roadmap for platform experience and capability design.
Translate business priorities, customer and employee journeys, and platform direction into actionable capability plans and design priorities.
Lead the creation of journey maps, process models, capability maps, service blueprints, content and communication patterns, and solution-intent artifacts.
Identify opportunities to standardize and reuse capabilities across lines of business, channels, workflows, and platforms.
Establish design principles and patterns that improve consistency, scalability, maintainability, and speed to value.

Requirements

Bachelor's degree
high school diploma plus four additional years of relevant experience in lieu of a degree
Nice to have: Healthcare payer, provider
Nice to have: regulated industry
Nice to have: design systems

Skills

product management experience design service design

Senior CCM / Smart Communications Developer

Cigna Healthcare · Posted Nov 3, 2026

Open

Madrid, Madrid, Spain
Senior
5+ years

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Design, develop and maintain Smart Communications solutions across an international environment, providing technical ownership and contributing to a global community of practice.

Responsibilities

Design, develop and maintain Smart Communications solutions
Translate business and customer communication requirements into robust, scalable and maintainable technical solutions
Develop high-quality solutions following agreed development standards and best practices
Provide technical guidance and contribute to solution design decisions
Diagnose and resolve complex CCM and Smart Communications technical issues

Requirements

Nice to have: Experience with multiple CCM technologies
Nice to have: Experience migrating or modernizing CCM solutions
Nice to have: Experience mentoring or providing technical guidance
Nice to have: Experience with enterprise integrations and APIs
Nice to have: Experience working in Agile development environments

Skills

Java SQL XML Customer Communication Management

SmartCOMM jobs

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