Solutions & Support Engineer for Advanced Distribution Management System (ADMS) software, ensuring critical energy infrastructure across the Nordics operates smoothly.
Responsibilities
Implement ADMS solutions and own technical deliverables across project lifecycles
Partner with utility customers to translate operational requirements into configured software architectures and network data models
Provide Level 2 (L2) and Level 3 (L3) application support, diagnosing and resolving complex production issues
Conduct root cause analysis and execute problem management to establish permanent fixes and preventive actions
Monitor system performance, validate data integrity, and guide go-live readiness activities
Lead a technical support team for Advanced Distribution Management System (ADMS) software, ensuring reliable grid operations and customer satisfaction.
Responsibilities
Lead daily support operations for ADMS, allocating work and balancing priorities to meet SLAs
Coach and mentor team members, providing technical guidance and promoting knowledge sharing across global support teams
Drive team accountability for incident resolution, case quality, and effective communication with utility customers and cross-functional partners
Coordinate complex escalations, perform root cause analysis, and lead continuous service improvement initiatives aligned with ITIL practices
Partner with technical account managers to deliver stakeholder reports on high-priority incidents and participate in customer service reviews
Support major infrastructure projects across Australia and the wider APAC region by preparing, managing, analysing and presenting spatial data, producing maps and GIS deliverables, and developing Python automation.
Responsibilities
Prepare, manage, analyse and present spatial data to support multidisciplinary infrastructure projects.
Produce high-quality maps, spatial analysis and other GIS deliverables using primarily Esri technologies, with opportunities to work with QGIS, FME and other spatial tools.
Support office and field-based GIS workflows, including mobile GIS technologies and field hardware used for spatial data capture, validation and processing.
Work with experienced GIS specialists to help project teams identify appropriate technologies and workflows for data capture, processing, analysis, management and visualisation.
Support ArcGIS Online and ArcGIS Enterprise solutions, including preparing and publishing spatial data, web maps and applications.
Requirements
Undergraduate degree in GIS, Spatial Science, Geomatics, Geography, Engineering, or another relevant discipline with a strong GIS or spatial component.
Lead technical product marketing for Neara’s digital twin platform, owning positioning, launches, demos, enablement, and market insight across global regions.
Responsibilities
Develop core positioning and messaging for the platform
Plan and execute product launches with cross‑functional teams
Build clear, thoughtful experiences for customers to understand their accounts using React, Typescript, Python, and Golang.
Locations (2)
Berlin, Germany
Ljubljana, Ljubljana, Slovenia
Compensation
The expected starting gross salary range for this role is listed below. Individual placement within this range is determined objectively based on gender-neutral criteria such as your skills, qualifications, and professional experience. This position may also be eligible for discretionary bonuses and/or equity.
Germany Salary Range
€60.900—€76.100 EUR
Responsibilities
Iterating on a newly-built ecosystem of apps to address customer needs
Identifying, troubleshooting, and resolving technical issues
Conducting design and code reviews
Iterating new features based on team feedback
Developing tools and libraries and writing technical documentation to help other engineering teams integrate with customer telemetry
Proficiency with software development processes to enhance Enterprise GIS tools by writing scripts to automate geospatial tasks, such as data conversion, geocoding, and map production.
Design and maintain mapping applications within the Enterprise GIS platform.
Use scripting languages, such as Python, to automate geoprocessing workflows, manage spatial data, and perform spatial analysis.
Capable of utilizing Extract, Transform, Load (ETL) processes to perform data transformation and data management tasks.
Conduct testing, performance tuning, and maintenance of developed scripts and processes implemented in Enterprise GIS tools.
Requirements
B.S. Computer Science, Information Technology, or a related field
A hands-on Data Infrastructure Engineer role combining database administration, data engineering, and large-scale data processing across cloud and on-premises environments focusing on geospatial data, satellite imagery, and metadata.
Responsibilities
Design, implement, and maintain data infrastructure across cloud and on-premises environments.
Manage production databases, including security, monitoring, backups, recovery, and performance optimization.
Develop ETL/ELT pipelines, streaming processes, and data synchronization.
Process and manage geospatial data, satellite imagery, and metadata.
Ensure data quality, availability, and scalability while collaborating with technical teams.
The expected starting gross salary range for this role is listed below. Individual placement within this range is determined objectively based on gender-neutral criteria such as your skills, qualifications, and professional experience. This position may also be eligible for discretionary bonuses and/or equity.
Responsibilities
Iterating on a newly-built ecosystem of apps to address customer needs
Identifying, troubleshooting, and resolving technical issues
Conducting design and code reviews
Iterating new features based on team feedback
Developing tools and libraries and writing technical documentation to help other engineering teams integrate with customer telemetry
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