- Charlotte, North Carolina, United States
- 3+ years
Lead and develop a team of customer support specialists in an in‑office contact center, driving performance, coaching, and process improvement.
Responsibilities
- Conduct quality reviews and provide feedback
- Maintain in‑office presence for coaching
- Ensure adherence to documentation and communication standards
- Conduct floor walks and live coaching
- Serve as first point of contact for escalations
Requirements
- Bachelor's degree preferred
- Nice to have: equipment rental
- Nice to have: construction
- Nice to have: B2B service
Skills
Benefits
- Paid Parental Leave