- Mechanicsburg, Pennsylvania, United States
- $22–$27 per hour
- 3+ years
Support the Vibra Service Desk as a single point of contact for triage and resolution of service disruptions affecting hospitals, employees, applications, hardware, and vendors.
Compensation
Posted Compensation Range: $22.00 to $27.00/hr
Responsibilities
- Answer technical questions and provide resolutions
- Accurately record all calls and incidents
- Provide level-1 troubleshooting
- Escalate to level-2 support as required
- Ensure capture of lessons learned within the Vibra Service Desk Knowledge Base
Requirements
- HS diploma or GED required
- Technology-oriented bachelor’s degree or commensurate experience desirable
- Nice to have: ITIL foundations certification
- Nice to have: Service Desk+ certification
- Nice to have: Bachelor’s degree in technology-oriented field