- Hannover, Germany +1 more
- On-site
- Full-time · Mid
Responsible for providing professional technical Second-Line Support for customers, ensuring the stable and secure operation of their network and IT infrastructure.
Locations (2)
- Hannover, Germany
- Kassel, Hesse, Germany
Responsibilities
- Coordinate and take overall responsibility for Major Incidents or P1/P2 Incidents as the interface between the customer and NTT DATA Remote Operations for assigned sites
- Independently perform complete network troubleshooting
- Create Root-Cause Analyses for Major Incidents or P1/P2 Incidents
- Independently implement defined and agreed Standard Changes
- Handle escalated customer inquiries and provide local support for customer network problems
Requirements
- Certification in network technology (e.g., Cisco)