Sr Mobile Expert are our most capable experts with a passion for delivering best-in-class customer service experience while also leveraging their retail expertise.
Hourly Base Pay: $32.00
Annualized Incentive Target: $7,200
Successful candidate’s actual incentive earnings vary based on performance and full-time status. All employees at T-Mobile, are guaranteed to earn $20/hour inclusive of base pay and incentives.
- Sells appropriate products, features, and services based on customer needs.
- Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
- Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
- Consistently leverages digital tools in interactions and onboarding.
- Works collaboratively to build and contribute to a culture of sales and service.
- High School Diploma/GED
- Nice to have: Success in sales metrics
- Nice to have: Consistently performs above company average in sales metrics
- Nice to have: Demonstrated ability to work in a fast-paced environment and handle multiple priorities simultaneously
- Nice to have: Passionate about people, teams, and our Un-carrier values