Senior technical consultant providing end‑to‑end PowerConnect support, troubleshooting, pre‑sales PoC, training, and internal SAP system maintenance within a remote‑first Centre of Excellence.
Locations (3)
India
Malaysia
Philippines
Responsibilities
Adhere to shift schedule and handover procedures
Serve as first point of contact for Level 1‑2 incidents
Investigate and resolve incidents per SLA
Maintain incident records in ticketing system
Monitor system health dashboards
Requirements
Bachelor's degree in Computer Science, Information Systems, Engineering, or related field
Nice to have: pre‑sales PoC support
Nice to have: installation upgrade migration
Responsibilities
Own full lifecycle of PowerConnect customer support
Conduct root cause analysis and produce RCA reports
Support pre‑sales PoC engagements
Deliver end‑user and power‑user training
Lead installation and upgrade projects
Requirements
Bachelor's degree in Computer Science, Information Systems, Engineering or related field
Eng Sr Prin II - SysNewBAE Systems · Herndon, US