Primary point of contact for Italian-speaking consumers, handling inquiries via phone, email, and chat, diagnosing issues, documenting actions, and meeting performance targets.
Candidates can select between two tailored compensation structures based on their individual situation: Option A: Base Remuneration: €1,262.33 gross/month (paid across 12 months). Option B: Base Remuneration: €1,059.00 gross/month (paid across 12 months).
- Manage incoming inquiries from Italian clients via phone, email, and live digital chat
- Analyze customer difficulties to identify root causes and deliver customized resolutions
- Accurately log profile details, customer inquiries, action steps, and resolution notes inside enterprise CRM databases
- Consistently hit key operational targets including CSAT, FCR, and AHT metrics
- Participate actively in ongoing training and coaching sessions
- Fully paid onboarding
- Career advancement pathways
- Complimentary private medical insurance after 6 months
- Access to confidential counseling and mental health resources
- Team outings, hobby clubs, social events
