Support retail operations by engaging customers and facilitating technology and service needs in a fast-paced environment.
Compensation
Hourly Base Pay: $19.50, plus $5.00 per hour training pay. Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.
Responsibilities
Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
Also responsible for other duties/projects as assigned by business management as needed
Requirements
High School Diploma/GED
Nice to have: 6 months of customer service and/or sales experience, Retail environment
Mobile Experts (ME) work as part of a Retail Team of Experts to bring the T-Mobile brand to life, serving and selling to customers while providing a best in class customer experience and building loyalty.
Compensation
Hourly Base Pay: $19.50
Annualized Incentive Target: $18,000
Successful candidate’s actual incentive earnings vary based on performance and full-time status. All employees at T-Mobile, are guaranteed to earn $20/hour inclusive of base pay and incentives.
Responsibilities
Serving and selling to our customers, while providing a best in class customer experience and building loyalty
Consistently leverages digital tools in interactions and onboarding
Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources
Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology
Partners with T-Mobile employees across channels, including business and customer service
Requirements
High School Diploma/GED
Nice to have: 30 days T-Mobile Mobile Associate experience
Nice to have: 6 months of customer service and/or sales experience, Retail environment
Supports retail operations by engaging customers and facilitating technology and service needs.
Compensation
Hourly Base Pay: $19.50, plus $5.00 per hour training pay. ... All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives.
Responsibilities
Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
Perform other duties/projects as assigned by business management as needed
This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment.
Compensation
Hourly Base Pay: $19.50, plus $5.00 per hour training pay. Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year.
Responsibilities
Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
Responsible for other duties/projects as assigned by business management as needed
Requirements
High School Diploma/GED
Nice to have: 6 months of customer service and/or sales experience, Retail environment
This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. It involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey.
Compensation
Hourly Base Pay: $19.50, plus $5.00 per hour training pay. Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.
Responsibilities
Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
Responsible for other duties/projects as assigned by business management as needed
Requirements
High School Diploma/GED
Nice to have: 6 months of customer service and/or sales experience, Retail environment
Sr Mobile Expert are our most capable experts with a passion for delivering best-in-class customer service experience while also leveraging their retail expertise.
Compensation
Hourly Base Pay: $30.00
Annualized Incentive Target: $7,200
Successful candidate’s actual incentive earnings vary based on performance and full-time status. All employees at T-Mobile, are guaranteed to earn $20/hour inclusive of base pay and incentives.
Responsibilities
Sells appropriate products, features, and services based on customer needs.
Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
Consistently leverages digital tools in interactions and onboarding.
Works collaboratively to build and contribute to a culture of sales and service.
Requirements
High School Diploma/GED
Nice to have: Retail: 12+ mos. Neighborhood Mobile Expert
This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. It involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey.
Compensation
Hourly Base Pay: $18.00, plus $5.00 per hour training pay. Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives.
Responsibilities
Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
Other duties/projects as assigned by business management as needed
Requirements
High School Diploma/GED
Nice to have: 6 months of customer service and/or sales experience, Retail environment
Intake Coordinator/Case ManagerNewNEW JERSEY REENTRY CORPORATION · Carteret, US