Lead and manage the reliability, resilience, and operational readiness of Optus' cloud and infrastructure platforms.
Compensation
Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
Responsibilities
Accountable for platform reliability, availability, scalability, supportability and operational readiness across cloud and infrastructure services
Define and govern Service Level Objectives (SLOs), Service Level Indicators (SLIs) and reliability metrics across critical production platforms
Lead operational governance and continuous service improvement activities
Provide strategic leadership across cloud, compute, storage, networking, virtualisation, platform services and infrastructure technologies
Partner with Architecture and Engineering teams to define platform roadmaps, operational standards and future-state technology strategies
Lead end‑user technology operations and support services across corporate and international locations.
Responsibilities
Lead onsite, deskside, executive, Tech Bar, mobile, conference room AV, event support, and escalated support services with a focus on responsiveness, quality, and consistency.
Own end‑user asset lifecycle processes, including provisioning, inventory accuracy, CMDB integrity, refresh planning, reclamation, and secure disposal.
Coordinate support for conference rooms, collaboration spaces, and business events to ensure reliable technology experiences for presenters and participants.
Use KPIs, operational trends, user feedback, and audit results to identify risks, improve service performance, and reduce recurring issues.
Drive standardization, documentation, and process maturity across support practices, tools, handoffs, and escalation paths.
Requirements
Bachelor’s degree in Information Technology, Computer Science, or related experience
Lead the strategy and operations of MarTech and Loyalty platforms powering Hilton Honors, customer engagement, and strategic partnerships. Shape the MarTech product and operational roadmaps that promote business growth and advance platform capabilities.
Compensation
The pay range for this role is $120,000 – $175,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, and the Company's long-term incentive plan, consistent with other team members at the same level and/or position.
Responsibilities
Lead MarTech Operations strategy and roadmaps, aligning Loyalty, reimbursement, communication, and partner technologies with enterprise priorities.
Advance platform capabilities and operational health by identifying opportunities that improve scalability, experiences, operational efficiency, controls, supportability, and risk.
Lead Cross-team agreement and execution across Marketing & Loyalty, Technology, Portfolio Management, vendors, and external partners on projects.
Provide executive-level visibility and leadership on platform health, roadmap progress, demand priorities, and important decisions.
Deliver strategic and operational roadmaps for Loyalty, reimbursement, and communication platforms that define growth, enhancement priorities, dependencies, and enterprise agreement.
Requirements
Bachelor's degree in Information Systems, Marketing, Business, Hospitality, Technology, or a related field
A manager within the HR Risk Office team ensuring identification and management of tech and data risk profile across lines of business like Talent Acquisitions, Compensation, and Benefits, acting as the first line of defense.
Compensation
McLean, VA: $151,900 - $173,400 for Risk Manager
Responsibilities
Build successful relationships within business risk offices and team members to understand the impact of HR technology and data on critical business processes
Perform risk reviews during various processes such as Risk Control and Self Assessments (RCSAs), Process Level Assessments (PLA), Issues and Events, and recommend risk mitigation activities
Facilitating and executing a well-managed HR tech, data, & cyber risk program
Researching, identifying, prototyping and advising on AI, emerging technologies, and automation tools to keep data and analytics capabilities at the cutting edge
Influence and inform leaders within the lines of business, other Business Risk Offices, Compliance, Cyber Security, second line risk organizations, and Internal Audit on key HR technology risks and actions needed
Requirements
Bachelor's Degree or higher in Computer Science or a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Engineering, Finance)
Nice to have: MBA or Master’s degree or higher in a quantitative field
Nice to have: delivering large and complex programs
Lead the Customer Care Performance Team in the AP Region, driving technology operations, incident management, and strategic customer engagement to enhance Mastercard’s performance and customer satisfaction.
Responsibilities
Facilitate timely and accurate flow of information between product and customer-facing teams during incidents
Monitor product health and performance trends across regions, divisions and customers
Build strong, strategic relationships across GCDC and Global Technology
Use data and strategic insights to understand customer resilience across the full lifecycle
Lead technology-to-technology engagements with senior customer stakeholders
Wellverse is seeking a strategic and results-driven Director of Technology Vendor & Asset Management to lead the governance, optimization, and execution of enterprise technology vendor relationships and technology asset lifecycle management.
Compensation
Our Base Pay Range for this position $147,100 - $245,100
Responsibilities
Develop and execute the enterprise technology vendor management strategy aligned to Wellverse business objectives.
Serve as executive relationship owner for strategic technology suppliers and managed service providers.
Establish governance frameworks, scorecards, business reviews, and performance management processes across all technology vendors.
Lead quarterly business reviews and executive steering committees with critical service providers.
Partner with Procurement and Legal to negotiate software, hardware, telecom, SaaS, cloud, and managed services agreements.
Requirements
Bachelor's degree in Information Technology, Business Administration, Supply Chain, Finance, or related field
Leading, mentoring and developing application support engineers and analysts for RBC GAM applications, focusing on incident resolution, change implementation, and SRE-style operations.
Compensation
A comprehensive Total Rewards Program including bonuses and flexible benefits
Responsibilities
leading, mentoring and developing application support engineers and analyst
primary operational support for software applications
weekend releases
participate in defining SLIs, SLOs and SLAs for Enterprise Systems
Supporting the Commercial Medical External Affairs (CMEA) DTE leadership team in streamlining operations, driving strategic initiatives, and ensuring successful governance.
Responsibilities
Own and facilitate the Weekly Leadership team meeting, agenda and content
Own and maintain the CMEA key dates calendar and reminders
Implement frameworks, processes and ways of working for cross-functional integrated planning and prioritization
Managing governance and read out materials for various DTE and commercialization forums
Technology portfolio reviews
Requirements
Bachelor’s degree in a relevant field (e.g., Project Management, Business Administration, or related discipline)
Nice to have: AI governance principles and practices
Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
Employee stock purchase program (ESPP) with a 15% discount
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