Telephonic support jobs

LVN Navigator - Navigation Center

Central Health · Posted Nov 12, 2026

Open

Austin, Texas, United States
Hybrid
2+ years

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LVN Navigator - Navigation Center

Central Health · Posted Nov 12, 2026

Open

Austin, Texas, United States
Hybrid
2+ years

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Associate Patient Care Coordinator

UnitedHealth Group · Posted Jan 1, 2024

Open

Las Vegas, Nevada, United States
On-site
Full-time · Associate

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The Associate Patient Care Coordinator is responsible for providing quality patient care, utilizing telephone/communication etiquette, customer service and clinical skills to assist patients with their medical requests/concerns.

Responsibilities

Compliance with customer service standards to address all patient care items regarding their Urgent Care visit via tasking, fax, email, and telephone
Assist patients with appointment questions, medication questions, lab results and lab orders per SMA protocol through telephonic support
Follow standard SMA protocols, processes, and policies to include but not limited to the following: Medication, Lab orders, Preventative Services and Disease/Condition Case Management
Documents all calls and actions taken according to department protocol (6 R’s - Right MRN, Right Patient, Right Provider, Right Location, Right reason, and Right appointment)
Ability to direct written messages (tasks) to the clinic providers to resolve patient issues post Urgent Care visit

Skills

customer service clinical skills telephonic support EPIC

Benefits

TEMPORARY Contact Center Triage Consultants

Leidos · Posted Nov 9, 2026

Open

Remote, United States
Remote
Temporary
$45–$45 per hour
1+ years

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Compensation

$45/hr W-2

Responsibilities

Respond to high-volume telephonic and chat contacts in a 24/7 Call Center environment while meeting contractual performance standards.
Conduct comprehensive assessments of participant needs across Employee Assistance Program (EAP) and work-life domains.
Provide assistance, education, information, referrals, and expert consultation to military members and their families.
Assess and manage crisis situations, identify high-risk cases, de-escalate effectively, and initiate appropriate referrals and interventions.
Navigate and coordinate resources to resolve participant concerns and ensure seamless service delivery.

Requirements

Master’s degree in Social Work, Psychology, Marriage and Family Therapy, Counseling, or a related behavioral health field

Skills

customer service skills call center operations confidentiality crisis assessment

TEMPORARY Contact Center Triage Consultants

Leidos · Posted Nov 9, 2026

Open

Remote
Remote
Temporary
$35–$35 per hour
3+ years

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Compensation

This position is a temporary role with no benefits, $35/hr W-2

Responsibilities

Respond to high-volume telephonic and chat contacts in a 24/7 Call Center environment while meeting contractual performance standards.
Conduct comprehensive assessments of participant needs across Employee Assistance Program (EAP) and work-life domains.
Provide assistance, education, information, referrals, and expert consultation to military members and their families.
Assess and manage crisis situations, identify high-risk cases, de-escalate effectively, and initiate appropriate referrals and interventions.
Navigate and coordinate resources to resolve participant concerns and ensure seamless service delivery.

Requirements

Bachelor’s degree in Social Work
Bachelor’s degree in Psychology
Bachelor’s degree in Marriage and Family Therapy
Bachelor’s degree in Counseling

Skills

customer service call center operations confidentiality crisis assessment